CC-601 from Hanscom Federal Credit Union
Comments
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Hello @chestrenu,
We appreciate you reaching out to let us know about this issue.
I reviewed your account and was able to confirm this error internally. Please refer to this support article for more information regarding error CC-601. As noted in the article, if the error persists for more than 24 hours and there are no open alerts on it (which there currently are none), we recommend reaching out to Quicken Support directly for further assistance and possible escalation if necessary.
Thank you!
-Quicken Anja
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Hello again,
I've noticed a couple more customers report the same error with different financial institutions so this may likely be a more widespread issue. Therefore, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.
It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.
We apologize for any inconvenience in the meantime! Thank you.
(CBT-605)
-Quicken Anja
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Got a pop up on last update try that Hanscom FCU is aware of issue and investigating. So I will give them some time to figure it all out.
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Thanks for the update! Glad to hear they are investigating. If you could still submit your log files, it would also help our teams investigate as well since this is occurring across multiple financial institutions.
Thank you!
-Quicken Anja
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Hello again,
We are currently aware of a known issue causing errors across multiple financial institutions. At this time, we do not have an estimated resolution timeframe. For more details and updates, please refer to this Community Alert.
Additionally, the ticket created earlier will remain open so our teams can investigate further in case the cause is different.
We apologize for any inconvenience and appreciate your patience! Thank you.
-Quicken Anja
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Seems to be working ok again!
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@chestrenu Thanks for the update! Glad to hear it is working now.
-Quicken Anja
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Seems to be not working again for Hancsom FCU at midnight 3/1. Same for LL Bean Citi Credit Card.
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Message in pop up says they are aware of problem and investigating it.
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Add Barclaycard to the list!
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@chestrenu Thank you for returning to let us know you are receiving errors again.
I checked internally, and don't see any errors occurring for Hanscom FCU, but I do see an internal FDP-105 occurring for Barclays which usually presents itself as CC-505 in-product.
Could you please provide screenshots of what you are seeing for both financial institutions? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Thank you!
-Quicken Anja
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Must be an intermittent issue overnight as all seems OK just now!
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@chestrenu Thanks for the update! Should the issue return again, please don't hesitate to reach back out.
-Quicken Anja
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