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"Update Bills" takes a long time

Bione

I have 11 accounts (8 billers) that all I do is look at the balances and do not pay from Quicken. The update time for this item when doing a OSU is very long. Before I try removing them one by one to see if there is a particular biller causing a major delay, does anyone have any additional thoughts on this. Too bad there is not a way to trace/watch these items when doing an update.

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Comments

Quicken Jasmine

Hello @Bione,

Thank you for reaching out. I understand how frustrating long update times can be.

To help narrow down the cause, have you noticed whether the delay is consistent across all updates, or does it vary depending on the time of day? Have you recently added or modified any of these billers? Additionally, do you see any error messages or failed biller updates after the process completes? Are there any billers that seem to take longer than others?

Let me know what you've observed, and i’ll be happy to assist further!

Bione

It is not a time of day issue. Billers have been the same for a long time and it has always seemed to take a while. I removed one (HP Instant Ink) that had once worked but was not in the "Fix" state. I ran OSU for just "Update Bills" by itself and it took 4 minutes and 30 seconds. I really would try dropping them off one by one, but it seems when I put them back, they will not update the values until the next billing cycle. I have attached the list of billers. What should be a reasonable time ?

billers.jpg

Quicken Kristina

Thank you for your reply,

I checked on our end, but did not see any issues or errors with your billers. Since there aren't any obvious connection issues, I suggest you Review and Repair Online billers. Please make a backup of your Quicken file first. After that, please navigate to the Bills & Income tab, and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

Once that is done, see if the issue still continues to persist.

Please let me know how it goes!

Bione

I did the repair as instructed with no better response. I removed Xfinity which was showing balances and that was the culprit. Now it seems to be working too fast <15 seconds and will have to wait for an account change to confirm all is well. I added Xfinity back but it is in the state of "amount is not yet available". Took a long time again and removed it. Xfinity has always been troublesome with this feature.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear you found the culprit.

When I check on the biller status for Xfinity, it shows that there are known connection issues and roughly 65% of people who try to connect are able to do so. I sent a problem report to the proper channels to let them know you're impacted by the connection issues with Xfinity also. Currently, there is no ETA.

Thank you!