Online Banking not working for Mission Federal Credit Union CC-501

JBristow3682

Anyone else have repeated issues with connectivity to Mission Federal Credit Union? Seems like every week there are days when I get the "cc-501" "try again later" message. Very frustrating. I've reset the account - it fails and says "try again later" - so nothing seems to fix the issue. Then suddenly it starts working again. I'm assuming this is on the MFCU side.

Quicken Jasmine

Hello @JBristow3682,

I looked into the issue you're experiencing, and I can see that your latest attempt to connect shows a status of "OK." Are you still encountering the CC-501 error, or has the issue resolved for you?

If you're still having trouble, I'd be happy to assist further. Let me know how things are looking on your end!

JBristow3682

I was successful after deleting the accounts and reestablishing them. But then yesterday I started getting CC-502 errors and no new transactions. I waited for today, tried again, same results.

I can log into MFCU's site fine and see everything - but Quicken and MFCU aren't "playing nice".

I had Quicken for years and moved off the platform to Mint because of these issues. When Mint went away I went back to Quicken and have been so happy for the past year or so - as it's a much better product. The problem is - if I can't connect and download transactions from my bank- what good is this platform to me? Very frustrating. Not looking for alternatives yet - but getting close.

Thanks.

Quicken Jasmine

Hello @JBristow3682,

Thank you for returning, and I apologize that the error has reappeared.

In the screenshot you shared, I noticed the yellow error message: "instructions from the financial institution." We are currently investigating this issue across multiple financial institutions and have an internal ticket open. This message may be related to the other error you are experiencing.

For the yellow error message, please try the steps below to see if it resolves the issue, and then check if you are still receiving the CC-502 error. Our teams are actively working on a resolution, but our development team also suspects a problem with the runtime.dat file. They recommend the following steps:

First, please run One Step Update. If the issue persists, follow these steps:

1. Rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\. (For example, add a 1 at the start of the file name, so that it reads 1runtime.dat.)

2. Run a One Step Update (OSU) again to confirm the issue is resolved.

Note - The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find instructions on Microsoft's support site.

Please let me know how it goes!

JBristow3682

Thank you! It magically started working this morning again. I had to "reactivate" one one of the accounts under the bank - but all is good now.

If this a MFCU issue? I'm assuming it's them and not Quicken now, just makes it frustrating when you can't trust the data in Quicken because you know it's not in sync with the bank. Not to mentioned deleting the account - which worked last week - fixed the issue but I lost historical data.

Thank you for the assistance - and I'll keep monitoring the issue.

Quicken Jasmine

Hello @JBristow3682,

Thank you for the update! I’m glad to hear that things are working again, though I completely understand how frustrating these intermittent issues can be—especially when they disrupt your ability to rely on Quicken for accurate financial tracking.

Based on what you've described, it does seem like the connection problems are originating from MFCU’s side, as financial institutions sometimes make changes that impact connectivity. However, we’ll continue monitoring for any widespread issues on our end as well. If the problem resurfaces, please don’t hesitate to reach back out.

I appreciate your patience, and I’m here if you need any further assistance!

JBristow3682

I started getting the CC-502 again- had to import transactions manually and when trying to change back to a "improve connection" it still gets the CC-502. I did notice the following ticket which was dated 3/20/2025 with no ETA on resolution.

(Ticket #11662460/CTP-12433)

Question - Is this related directly to Quicken Classic Deluxe and MFCU? If so - is Quicken Simplify a more stable product with regards to connectivity, as the ticket only references the legacy product?

Thank You.

TGuest

Yes, I've been having the same issues between MFCU and my Quicken Classic Premier for a while now, too.

JBristow3682

It's now 4/11/25. I had a few days last week and this where transactions worked. It's always a "Will it work today" situation and for financial transaction tracking - that's simply not good enough. My gut feeling is that this is an issue with MFCU specifically. If I knew it was related just to Quicken Classic - I'd look for a new product, as this isn't acceptable. But because it's more likely an issue at MFCU - I guess we just wait for them to fix whatever the issue is.

VERY painful and disappointing that I can't get consistent updates on accounts from MFCU.

JBristow3682

4/26 and I FINALLY connected and got transactions. Yea! 4/28? Right to the CC-502 errors on all accounts.

Quicken Jasmine

Hello @JBristow3682,

Thanks for reaching back out.

I did go ahead and look at the internal ticket you referenced, and I can see that our teams are still investigating and working towards a resolution. There is no new information to share at this time.

I suggest bookmarking the alert for all further updates.

We appreciate your continued patience and support!

JBristow3682

Just an FYI- but I've connected every time now for the last week or so. Not sure if the issue has been cleared officially but it seems to be working now.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20491590#Comment_20491590

That is great to hear. Thank you for coming back to update us!

George McCormick

Any update on the connectivity issues with Mission Federal Credit Union? I've been having off and on issues since early April.

Quicken Kristina

Hello @George McCormick,

Thank you for coming to the Community to check on the status of this issue. When I check the ticket for updates, I can see that the ticket is still open and being worked on. The problem appears to be coming from the financial institution partially blocking the connection. Unfortunately, no ETA or further information is available at this time.

Thank you!

George McCormick

Is there any update on this issue? It's been 3 months since it was first reported.

Quicken Kristina

Thank you for the follow-up,

I checked the ticket, CTP-12433, and there are no new updates. The ticket is still open and still indicates that the problem is the financial institution blocking the connection. Unfortunately, no ETA or further information is available at this time.

Thank you!