APCO is now Southern Energy Credit Union, but Quicken does not connect

bmbass
bmbass Quicken Windows Subscription Member ✭✭✭
in Download, Add/Update Accounts (Windows)

APCO has been merged with Southern Energy Credit Union, but my APCO accounts will no longer connect during One Step Update and when I try to reset them, I get a "Can't connect to Quicken Servers" error. Also, when I try to update/add the account directly, and enter Southern Energy Credit Union, Quicken says it does not support this financial institution. So, what needs to be done to fix this?

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Try going back to the Apco name. Southern Energy isn't showing in FIDIR.TXT, which records all of the FIs that support Q.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    How to refresh financial institution information (Branding)

    Have you tried this yet?
    If your bank recently changed their website or password requirements please read and follow instructions here:
    • Windows: Quicken Uses Incorrect URL for Online Banking
    • Mac: Quicken Mac uses incorrect URL for Online Banking
    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.


    If that doesn't resolve the issue:
    - It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    - The bank also needs to notify their customers of this change in a timely fashion and provide instructions for any actions that might be required by the customer to regain access after the change was introduced.
    - If they didn't do that, complain to your bank's or biller's office of the president.
    - You also need to contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.
    Please let us know if you were able to get this issue resolved (or not).

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