Downloads from CITI, AMEX, FNBO all not working

cealcraig

I've deactivated and reactivates AND tried downloading .qfx files from the credit card site and importing them. NOTHING IS WORKING> I'm entering transactions one by one manually.

What happened?

Quicken Kristina

Hello @cealcraig,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information. What is happening when you try to update your accounts with these financial institutions? Are you seeing any error messages/codes? If not, what behavior are you observing in your Quicken?

What happens when you try to import the .QFX file? Are you seeing any errors? If so, what is the exact error message/code you are seeing? If possible, please include a screenshot, with any personal information redacted. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response!

Beesunny27

I am also having the same problem. Mine is CITI and AMEX. I have also tried deactivating and reactivating. This is totally frustrating as it affects 6 accounts for me!

Quicken Kristina

Hello @Beesunny27,

Thank you for letting us know you're also encountering this issue. To help troubleshoot, please provide more information. What is happening when you try to update your accounts with these financial institutions? Are you seeing any error messages/codes? If not, what behavior are you observing in your Quicken?

What happens when you try to import the .QFX file? Are you seeing any errors? If so, what is the exact error message/code you are seeing? If possible, please include a screenshot, with any personal information redacted. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your reply!

Beesunny27

I am downloading activity account by account. I don't do them all at once. It just says its downloading activity. There are no error messages. I just tried

downloading from CITI and it downloaded 2 transactions. There are many more transactions. I will attached the screenshots. There are no error messages. I haven't tried importing the .QFX file. How do you import a .QFX file. I haven't tried AMEX.

Thanks,

Erica Olinick

[Removed - Personal Info]

[Edit - Removed Personal Information]

Beesunny27

I was able to download a QFX file from CITI. It is much more cumbersome to do this way since I have to do month by month rather than the 2 months that I was missing. I did this only on one of my 4 CITI accounts. If I do it from Quicken, it does it by username on the CITI website and then I only have to do it 2 times since I have an account with 2 cards and my husband also has an account with 2 card.

Not an ideal work around.

Quicken Kristina

Thank you for your reply,

To clarify, you're not seeing any errors, but most of your transactions are not downloading into your account register (unless you use QFX, but that doesn't make a good work-around)?

When did this issue start? If you haven't already done so, please follow the troubleshooting in this article on missing transactions/transactions not downloading:

https://www.quicken.com/support/missing-some-transactions-when-downloading-bank/

Please let me know how it goes!

Beesunny27

I have tried all of the troubleshooting steps mentioned in the article. It started in January and I didn't realize it until last week. When I did the one step update the other day, it only downloaded 2 transactions out of many for the last 2 months. The QFX works but it is just takes longer because I have to do it month by month for every individual account.