First National Bank of Omaha

jb@1234
jb@1234 Quicken Windows Subscription Member ✭✭
edited March 18 in Paying Bills, Online Billers & Reminders (Windows)

FNBO credit Card online bill not downloading when statement is available. Say I have the wrong username or password when I know 100 percent they are correct

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jb@1234,

    We appreciate you reaching out to report this issue.

    When checking the internal status of this Online Biller, it is showing as Healthy and should be able to connect.

    To begin troubleshooting, I suggest you try to Review and Repair Online billers first. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

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    Once that is done, see if the issue continues to persist.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • CapitalNY
    CapitalNY Quicken Mac Subscription Member ✭✭

    I am having this problem, as are others, there is no status other than "wait".

    See

    https://community.quicken.com/discussion/comment/20473489#Comment_20473489

    Good luck, I hope the issue is resolved soon as it has been a problem for me for over a year.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20482628#Comment_20482628

    Thank you for bringing this issue to our attention.

    First, I would like to make sure that you are able to login directly to FNBO's website using the same credentials?

    Let me know!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @CapitalNY,

    Just checking in!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • jb@1234
    jb@1234 Quicken Windows Subscription Member ✭✭

    Yes I am able to directly login to FNBO with no problem online, but when I try and add online bill, quicken states invalid username and password

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