Ark7 Connection Error

Harold Finch

Hi,

I'm trying to add my Ark7 account and keep receiving an error message that email or password are incorrect. I've made sure info is correct and successfully logged in to website and app with same info.

The last post here dates from 2023 with same issue. Any update?

Thanks

Quicken Anja

Hello @Harold Finch,

We appreciate you bringing this issue to our attention.

Upon checking your account, we can see you are receiving an FDP-103(CC-503) error internally. Have you already tried following the troubleshooting steps outlined in this support article? Please ensure that all steps are followed, as skipping any could affect the outcome.

Check back and let us know! Thank you.

timmathis

I've been having this same issue for about three months now. I've reported it to Quicken several times. They had me retry after doing something but that did not help any. I have recently reported it to them for a third time and gotten no response.

Harold Finch

Thank you for replying. I was hoping that this would have addressed since first reported in 2023.

I tried the suggestions offered in the article. I typed in my email address and password when trying to establish connection in Quicken. I then copied and pasted that info into the login at the website. I successfully logged in at the website so there are no typographical errors. After verifying I tried to connect in Quicken with the info typed and received the error. I can't try resetting connection since I haven't been able to establish it.

Quicken Anja

@Harold Finch Thank you for following up, and @timmathis thank you for adding to this discussion!

Could you both please provide your log files via Help > Report a Problem so that we can investigate this further?

Thank you!

Harold Finch

Done!

Quicken Anja

@Harold Finch Thank you for submitting those logs, we were able to confirm the error and have forwarded this to the proper channels for further investigation and escalation. At this time, we do not have an ETA, but we will provide updates as soon as more information becomes available.

We appreciate your patience in the meantime!
(CBT-614)

Harold Finch

Thank you Anja, much appreciated!

Quicken Anja

https://community.quicken.com/discussion/comment/20481920#Comment_20481920

You're welcome!

Harold Finch

Hi,

I just update to 62.14 and tried Ark7 again but receive same error message. Any update on this issue? It's been two weeks.

Thank you!

Quicken Jasmine

Hello @Harold Finch,

Thanks for reaching back out!

I did check on the internal ticket that was created for this issue, and I can see that our teams are still investigating and working toward a resolution. However, there is no ETA or new information available at this time.

We appreciate your continued patience and support!

(CBT-614)

Harold Finch

Thank you for the reply. I just updated to 62.16 and tried connecting again but received the same error. (copied and pasted complex password from Google passwords to ensure accuracy)

Thanks again for your time.

Harold Finch

Hi,

It's been two weeks since my last update and one month since my original report. I'm still receiving the same cc-503 error when attempting to establish a connection with Ark7. (Valid password was copied and pasted)

Please fix this. One month should be sufficient to address an issue.

Thank you

Harold Finch

Can I please have an update on this issue?

Thank you

Quicken Anja

https://community.quicken.com/discussion/comment/20487966#Comment_20487966

@Harold Finch Thanks for checking in!

Upon reviewing the ticket, it is still open and being worked on. However, we do not have any further details available to share, though I did reach out to our team to see if we there is any further information for an update.

We apologize for the inconvenience in the meantime! Thank you.