Ark7 Connection Error

Harold Finch

Hi,

I'm trying to add my Ark7 account and keep receiving an error message that email or password are incorrect. I've made sure info is correct and successfully logged in to website and app with same info.

The last post here dates from 2023 with same issue. Any update?

Thanks

Quicken Anja

Hello @Harold Finch,

We appreciate you bringing this issue to our attention.

Upon checking your account, we can see you are receiving an FDP-103(CC-503) error internally. Have you already tried following the troubleshooting steps outlined in this support article? Please ensure that all steps are followed, as skipping any could affect the outcome.

Check back and let us know! Thank you.

timmathis

I've been having this same issue for about three months now. I've reported it to Quicken several times. They had me retry after doing something but that did not help any. I have recently reported it to them for a third time and gotten no response.

Harold Finch

Thank you for replying. I was hoping that this would have addressed since first reported in 2023.

I tried the suggestions offered in the article. I typed in my email address and password when trying to establish connection in Quicken. I then copied and pasted that info into the login at the website. I successfully logged in at the website so there are no typographical errors. After verifying I tried to connect in Quicken with the info typed and received the error. I can't try resetting connection since I haven't been able to establish it.

Quicken Anja

@Harold Finch Thank you for following up, and @timmathis thank you for adding to this discussion!

Could you both please provide your log files via Help > Report a Problem so that we can investigate this further?

Thank you!

Harold Finch

Done!