nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Ark7 Connection Error

Harold Finch

Hi,

I'm trying to add my Ark7 account and keep receiving an error message that email or password are incorrect. I've made sure info is correct and successfully logged in to website and app with same info.

The last post here dates from 2023 with same issue. Any update?

Thanks

Find more posts tagged with

Online Banking

Windows

Comments

Quicken Anja

Hello @Harold Finch,

We appreciate you bringing this issue to our attention.

Upon checking your account, we can see you are receiving an FDP-103(CC-503) error internally. Have you already tried following the troubleshooting steps outlined in this support article? Please ensure that all steps are followed, as skipping any could affect the outcome.

Check back and let us know! Thank you.

timmathis

I've been having this same issue for about three months now. I've reported it to Quicken several times. They had me retry after doing something but that did not help any. I have recently reported it to them for a third time and gotten no response.

Harold Finch

Thank you for replying. I was hoping that this would have addressed since first reported in 2023.

I tried the suggestions offered in the article. I typed in my email address and password when trying to establish connection in Quicken. I then copied and pasted that info into the login at the website. I successfully logged in at the website so there are no typographical errors. After verifying I tried to connect in Quicken with the info typed and received the error. I can't try resetting connection since I haven't been able to establish it.

Quicken Anja

@Harold Finch Thank you for following up, and @timmathis thank you for adding to this discussion!

Could you both please provide your log files via Help > Report a Problem so that we can investigate this further?

Thank you!

Harold Finch

Done!

Quicken Anja

@Harold Finch Thank you for submitting those logs, we were able to confirm the error and have forwarded this to the proper channels for further investigation and escalation. At this time, we do not have an ETA, but we will provide updates as soon as more information becomes available.

We appreciate your patience in the meantime!
(CBT-614)

Harold Finch

Thank you Anja, much appreciated!

Quicken Anja

https://community.quicken.com/discussion/comment/20481920#Comment_20481920

You're welcome!

Harold Finch

Hi,

I just update to 62.14 and tried Ark7 again but receive same error message. Any update on this issue? It's been two weeks.

Thank you!

Quicken Jasmine

Hello @Harold Finch,

Thanks for reaching back out!

I did check on the internal ticket that was created for this issue, and I can see that our teams are still investigating and working toward a resolution. However, there is no ETA or new information available at this time.

We appreciate your continued patience and support!

(CBT-614)

Harold Finch

Thank you for the reply. I just updated to 62.16 and tried connecting again but received the same error. (copied and pasted complex password from Google passwords to ensure accuracy)

Thanks again for your time.

Harold Finch

Hi,

It's been two weeks since my last update and one month since my original report. I'm still receiving the same cc-503 error when attempting to establish a connection with Ark7. (Valid password was copied and pasted)

Please fix this. One month should be sufficient to address an issue.

Thank you

Harold Finch

Can I please have an update on this issue?

Thank you

Quicken Anja

https://community.quicken.com/discussion/comment/20487966#Comment_20487966

@Harold Finch Thanks for checking in!

Upon reviewing the ticket, it is still open and being worked on. However, we do not have any further details available to share, though I did reach out to our team to see if we there is any further information for an update.

We apologize for the inconvenience in the meantime! Thank you.

Harold Finch

It's been another month since the last update and over two months since my initial report and I'm still unable to link with Ark7 and I receive the same error message.

Please escalate this to a supervisor.

Quicken Anja

Thank you for following up, and I completely understand how frustrating this continued issue must be.

Your ticket remains open and is still being actively worked on. While I can’t provide an exact timeline, I can confirm that a fix is in progress and should be applied soon.

We appreciate your patience in the meantime!
(CBT-614/CTP-12901)

Harold Finch

It's been another month since the last update and over THREE months since my initial report and I'm still unable to link with Ark7 and I receive the same error message. (using R 63.21)

Is there any genuine interest in resolving this issue?

Please not just check on the status of the ticket, but contact a real person in IT.

Thank you

Quicken Anja

@Harold Finch I hear you—it’s been a while, and I understand your frustration. A fix is actively being worked on, but unfortunately, there’s still no ETA at this time. I’ve reached out again for more information, and while I can’t guarantee a response from the team, I’ll pass along any updates as soon as I get them.

Thank you!

Harold Finch

Another month has gone by since the last update and it's been over FOUR months since my initial report and I'm still unable to link with Ark7 and I receive the same error message. (using R 63.21)

Can you please escalate this to someone with authority? I realize this is a low priority issue, but connection to Ark7 is an advertised feature and as a paying customer, I'm entitled to have this addressed.

Please do something

Harold Finch

Can I have an update on this please?

Quicken Anja

Hello @Harold Finch,

Apologies for the delay—I did reach out internally and have just heard back. A member of our team will be reaching out to you directly to assist further with the Ark7 connection issue.

Thank you for your continued patience, and I understand how frustrating this has been. We truly appreciate you sticking with us!

Harold Finch

Thank you for your reply. I look forward to getting this resolved. When and how will one of your reps contact me?

Quicken Anja

https://community.quicken.com/discussion/comment/20501755#Comment_20501755

Thanks for following up! I’ve gone ahead and reached out internally to see if I can get a time frame and method of contact for you. I’ll be sure to follow up here as soon as I hear back with more details.

Appreciate your continued patience!

Quicken Anja

@Harold Finch I just heard back — you should have received an email on Friday, 8/1/25. Please check your inbox as well as your spam/junk folders in case it landed there.

Let me know if you’re still unable to locate it, and I can follow up again.

Harold Finch

Hi, I received an email from Crysta L. and uploaded the info requested.

Quicken Anja

https://community.quicken.com/discussion/comment/20502544#Comment_20502544

Perfect, thanks for confirming!

Harold Finch

I reached out again to Crysta L. via email and still haven't been contacted. Is there anything else I need to do on my end?

Thank you

Quicken Anja

https://community.quicken.com/discussion/comment/20505375#Comment_20505375

Thanks for letting me know! I’ll check in with my teams and update you as soon as I have more info.

Quicken Anja

Hello again,

I've just heard back. Crysta did confirm that she’s received new logs from you, and both Intuit and Ark7 are aware of the issue.

At this time, we don’t have an ETA for a fix, but the issue is actively being tracked.

Thank you for your patience while this is being worked on!

Harold Finch

Thank you for the update. I can tell they worked on it overnight because there were a bunch of 2FA texts from Ark7 when I woke up.

Hopefully, we can get this sorted.

Thanks!