Addition Financial "END_USER_ACTION_REQUIRED_AT_FI (FDP-108)" error
All of my Addition Financial accounts, which worked fine two days ago, are now presenting an "Addition Financial requires a password change" error: except Additional Financial does not, in fact, require a password change. I can log in just fine to all of my accounts with my existing passwords. This happens every π single π time π there's a Quicken for Mac software version update. Each time, it gets resolved weeks later (without having to change my password). I'm posting it here to raise the red flag on it. π
Comments
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Hello @GS_IPC,
Thank you for bringing this issue to our attention.
I was able to confirm that you are receiving an FDP-108 internally with your Addition Financial account(s). Error 108 occurs if your bank's website requires an action from you, such as accepting new terms or updating your account information. I suggest attempting the troubleshooting steps located below to resolve this issue, it is recommended to save a backup before proceeding (just in case). You can find these instructions and more information in this Support Article.
If this occurs while adding an account
- Sign in to the bank's website and perform any required tasks.
- Once you can see the account details page, sign out from the bank's website.
- Attempt to add or refresh your account again in Quicken.
If this occurs while refreshing an account
IMPORTANT: The following instructions may need to be completed using a different browser or a different computer than the one you normally use to sign in to your bank's website. This may be necessary because your bank's website may be asking extra questions that you won't see unless you're trying to sign in from a new browser or computer.
- Run Quicken.
- Select the account that had the error you reported.
- Click on Accounts menu > Update Selected Online Accounts.
- If you still see the error message, click the Resolve button.
- From the error page, click the link to your bank's website and try to sign in. Try to navigate to individual transactions and answer any questions that appear.
- If you couldn't sign in to your bank's website, it may be temporarily unavailable. Please try again in several hours or a day.
- If you were able to sign in to your bank's website and you encountered no special prompts or questions, please come back to Quicken and try to update one more time.
I hope this helps!
-Quicken Jasmine
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Thank you, Quicken Jasmine.
True to history, the issue resolved itself without me having to take any of the above-mentioned steps. Thankfully, this time it only took a few days vs. weeks.
Be well!
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That's how it goes! I am happy to hear that the issue is resolved, thanks for letting us know!
Please reach out again if the issue returns!
-Quicken Jasmine
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Aaaand now it's broken againβ¦π
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Hello @GS_IPC,
We appreciate you reaching out and understand how frustrating it must be to see this issue return.
After reviewing your account internally, it appears that you're encountering the same FDP-108 error as before. Have you tried following the troubleshooting steps that @Quicken Jasmine initially provided before it self-resolved the first time?
Let us know! Thank you.
-Quicken Anja
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Hello Anja,
It solved itself again. It appears to be a bug of some sort.
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