Why can't I see any information in Copy or Back Up File Pop Up?

Question

When I go to File: Copy or Back Up File, the first screen that pops up in a 'Complete WHITEOUT' as at a Penn State football game 🤔 Only thing I see is the 3 or so dots on left hand side of Pop Up that should have print indicating what those dots mean; but no, Notta, as in Nothing 😉 The entire screen is PURE, UNADULTERATED WHITE. I'm only guessing, but this might not be a Quicken Problem? I might have accidently hit the wrong button somehow in using my computer that caused this Pop Up to WHITE OUT completely. Odd thing about this, if I continue on and click to make a back-up copy of my Quicken File, the next Pop UP in 'Copy or Back Up File' is completely legible, no problem reading directions on that! WEIRD 🤪 This has been going on now for about a month. I've attempted to adjust my computer screen from light to dark, back and forth numerous times, but that doesn't solve the problem. The appearance of all the other Quicken screens are fine, no problems. Any ideas what could be causing this mysterious malady? 🤣 I'm using Windows 11 Home; Quicken Classic Deluxe, with the latest update.

crwalejr · Accepted Answer

I have the Quicken Classic Premier version and cannot duplicate your issue.

RalphC · Accepted Answer

Sounds like program file corruption.  I would try reinstalling the Quicken software.

Palace · Accepted Answer

Thanks @Boatnmaniac for suggestions. I do shut down my computer as well as restart it frequently. Also do File > Validate and Repair File often as well. I'll try the patch and later try uninstalling and reinstalling a fresh file a bit later if needed. Think I'll play around with this current Quicken Version I have and see if I can come up with something. Guess what, found another similar glitch 🤔 When I switch to Dashboard View from my Pre-Set Main View Screen noticed this. All the mini-screens (can't remember what you call those), such as Income Expense, Recent Transactions, Net Work, etc. have similar problem. Meaning the 3 tiny dots in upper right hand corner of those mini-screens when clicked on will open as usual for directions to change settings. Guess what though, yep, all of them are TOTAL WHITE-OUTS. If I hover my cursor over them can BARLEY make out the print. On well. Seeming though, all other sections of Quicken Display is correct, at least thus far 😉 Anyway, I can grin and bear this a while longer and see if I can stumble across a solution. Thanks again.

Palace · Accepted Answer

Thanks @UKR Yep, have tried adjusting screen brightness and contrast settings. That didn't help, at least thus far. Still attempting to find solution, but no luck. After all though, Quicken functions 99.9% perfectly (will almost 😉). I can still use the WHITE OUT POPUPS with deliberation, since I remember what directions are. As suggestions offered above, might have to a complete uninstall and reinstall of Quicken, then upload all my financial details from backup. That's what concerns me though, if a glitch in backup installation malfunctions. Then I'll be jumping from the boiling pot into the fry pan 🤣

Palace · Accepted Answer

Duhh! ….. 'Think' I finally figured out the problem with Copy or Back Up File "WHITE OUT" Problem?? Least hope so? I've ,been playing around with the Contrast Settings, Background Themes, Theme Previews & ANY and ALL other Theme, Contrast, Light and Dark Settings I could locate in Settings App. FINNALLY, switched from Night Sky to Desert View in Contrast Themes on computer. BINGO, I now can read the ALL the Pop-Up Screens. Including the Pop-Ups on Dashboard View as well. Such a simple solution. I had a feeling it wasn't a Quicken glitch, just somehow in the way I had adjusted (or in this case, misadjusted my Contrast Themes on own computer 😮🤣 I still prefer Night Sky in Theme Preview on my computer, but someway it caused problems in ability of Quicken software to function properly in displaying Pop-Ups to be readable (on my computer anyway) 🤔 Oh well, All's well that ends well, at least thus far 😉

UKR · Accepted Answer

Thanks for telling us that you found a solution. This should help others with the same or a similar problem.