Several Accounts with CC-501
For the third day, I've received CC-501 errors on several accounts (always the same accounts): American Express, Chase Visa, Costco Anywhare Visa Card by Citi and Paypal.
Quicken for Classic Premier (up to date) for Windows, Windows 11.
Comments
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Hello @Pumphouse,
We appreciate you reaching out regarding this issue.
I took the liberty of reviewing your account, but I am not seeing any internal errors occurring for these financial institutions.
So to start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
- Navigate to Edit
- Preferences...
- Quicken ID & Cloud accounts
- Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password
Once that is done please perform a new One Step Update.
If the error still persists after doing so, please submit a Problem Report with log files attached via Help > Report a problem.
Let us know how it goes!
-Quicken Anja
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Thank you! That worked a treat. No errors and some new transactions in the accounts.
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You're welcome and thanks for the update! Glad to hear that worked for you. 🙂
-Quicken Anja
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Ugh, the problem came back today. So I repeated the sequence you suggested and did a couple of one-step updates. They seemed to work. If this happens again I will use
Help > Report a problem.
as you suggest.
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Thanjs for coming back to update us, please let us know if the problem returns!
-Quicken Jasmine
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