Updated account with new card, doesn't seem to have taken- where did my info go?

Question

I updated my subscription with a new/different card yesterday as my previous had been compromised. Today I got messaged that my subscription expired. My account does not show my new card- I am wondering now where did the update go? I updated through my Quicken App. not clicking on email. I hope I didn't also got hacked through Quicken somehow? This is so frustrating. Quicken help is closed until tomorrow. I called & temporarily blocked my card to protect.

EllenC · Answer

I got through to support but she couldn't give me any real answers. I think there is something funky with the website in that if you enter your information on one tab it doesn't go anywhere but if you enter it on another it works. Problem is the first tab looks like it should work, hence my confusion. Sadly I don't remember which was which at this point and to be perfectly honest I'm so burnt out with all this I don't want to deal with it anymore.

Quicken Jasmine · Answer

https://community.quicken.com/discussion/comment/20482856#Comment_20482856

Just checking in!

Were you able to contact Support?

Let me know!

EllenC · Answer

Thank you! Sadly that is the button I clicked- the first one "Chat with us" I'm wondering since it was a Sunday? At any rate I am calling them right now. Thanks so much for your feedback!!!!