Updated account with new card, doesn't seem to haven't taken- where did my info go?

EllenC

I updated my subscription with a new/different card yesterday as my previous had been compromised. Today I got messaged that my subscription expired. My account does not show my new card- I am wondering now where did the update go? I updated through my Quicken App. not clicking on email. I hope I didn't also got hacked through Quicken somehow? This is so frustrating. Quicken help is closed until tomorrow. I called & temporarily blocked my card to protect.

jacobs

Quicken chat support is open on the weekend, until 5 pm Pacific time, if you want to try to get this taken care of today. Click Support above and scroll down to find the blue Contact Us button; click that and you'll see Chat available.

EllenC

Thank you- I tried Chat, it was useless in this instance. It just kept spitting out canned responses to my questions, most of which did not show up on my Quicken when I tried to do what instructions it gave. Of course when I said that it didn't show up they just res-pit out the same thing. You don't get a human.

jacobs

@EllenC It sounds like you connected to the Support page's "Quick Assist", which is indeed an AI-powered virtual assistant. Chat Support is different; you are talking with a human. Make sure you get to the "Chat With us" button:

and not the Quick Assist chatbot:

EllenC

Thank you! Sadly that is the button I clicked- the first one "Chat with us" I'm wondering since it was a Sunday? At any rate I am calling them right now. Thanks so much for your feedback!!!!