ONGOING! 1/14/25 PayPal Credit, MasterCard, and Crypto CC-501, “Sorry..not your fault", FDP-103

JohnA

This problem (see also

https://community.quicken.com/discussion/7956921/paypal-credit-updates-balance-but-does-not-download-transactions

seems to have been corrected - I now have an Express Web Connect connection to Paypal Credit that works. Hope everyone else is getting good results too. Note: Because I had been manually downloading, I needed to deactivate the account and clear the bank name in Account Details/General. Then I added the account from the Account List add and linked the account. This procedure did not work before but now it does.

From Quicken Jasmine Quicken Mac Subscription Moderator modDecember 2024 edited January 14

Our teams have discovered that users may encounter the following errors when attempting to connect credit card accounts in Quicken:

• Quicken for Windows: CC-501 with the message: “Sorry, we encountered an error. (It’s not your fault.)”
• Quicken for Mac: FDP-103.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11436907/CTP-11623)

-Quicken Jasmine

Quicken Kristina

Hello @JohnA,

I'm glad to hear you're now able to connect! Thank you for sharing the additional steps you needed to take to get it to work.

If the issue returns or if you need assistance, please feel free to reach out!