Citibank Accounts Not Downloading

Jan G

For the past several weeks I've been unable to update my Citibank accounts (bank, not credit cards) when I do an update. I've had to manually go into my Citibank website and download the update data (which always includes about a month's worth of the same data over and over instead of just the data from the last time I updated the account). Is this a known issue, and if so, is it being worked on?

Quicken Jasmine

Hello @Jan G,

Thanks for bringing this issue to our attention!

I took the time to review the internal error that you are experiencing and can see that you are receiving an FDP-350 with your CitiBank account(s). This message occurs when your security token has expired, and you need to reenter your account credentials.

To resolve this issue: You will simply need to click Reauthorize, then follow the on-screen prompts to sign in and reauthorize your accounts.

If the issue persists: In some cases, the financial institution limits connectivity to avoid excess traffic. This can lead to the reauthorization process not resolving the issue. If this occurs, try completing the process again at a later time.

I hope this helps!