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CLOSED 4/23/25 Refund Display Discrepancy for Canadian Orders

Quicken Kristina

We are aware of a display issue in My Account>Pending Refund for Canadian customers. It will show the refund listed in USD, when it should be CAD. It is a display issue only. The correct CAD amount will appear on the bank's website once the refund processes.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 11684583/CTP-12556)

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Quicken Kristina

UPDATE 4/7/25

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.

Thank you!

Quicken Kristina

ONGOING 4/14/25

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

CLOSED 4/23/25

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!