UPDATE! 4/7/25 Refund Display Discrepancy for Canadian Orders

Quicken Kristina

We are aware of a display issue in My Account>Pending Refund for Canadian customers. It will show the refund listed in USD, when it should be CAD. It is a display issue only. The correct CAD amount will appear on the bank's website once the refund processes.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 11684583/CTP-12556)

Quicken Kristina

UPDATE 4/7/25

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!