RBC Wealth Management OL-332-A

drbmbay123

Since the beginning of the week, getting OL-332-A errors trying to update. All info is correct and I'm able to log into the website though something has suddenly changed there last week. Since I'm outside the US, I now have to use my VPN set to US to login to the website. After quicken not connecting, I have tried turning on the VPN with Quicken but it didn't make a difference. I'm using Classic Deluxe for Windows R61.21.

Quicken Anja

Hello @drbmbay123,

We appreciate you bringing this issue to our attention!

To start with, please take a moment to review and follow the troubleshooting instructions below which can also be found in this support article regarding OL-332.

Overview

An OL-332 (or OL-330) occurs when an incorrect customer ID or password is entered in Quicken.

Important: Many financial institutions lock your account if an incorrect customer ID or password is entered multiple times. You'll want to read this entire article prior to troubleshooting to reduce the risk of being locked out of your account. If you are locked out, you'll need to contact your financial institution. They can reset your credentials, Quicken Support cannot.

To resolve this issue

Verify your Password/PIN

Make sure the password you entered is correct. Some banks have special requirements for the Quicken password including case-sensitivity, minimum length, or a mix of letters and numbers. Your password could be different from the one you use on the online banking website. Be sure to re-enter your password carefully.

Tip: Typing your username/customer ID and password/PIN into a text application, such as Notepad, Windows WordPad, or other text/word application, is a way of confirming you don't have typographical errors in these fields. The "confirmed" name/password can then be copied (Ctrl + C) and pasted (Ctrl + V) into the appropriate fields in Quicken.

Note: If you are setting up online services (such as transaction download) for this account, there may be additional information displayed in the dialog where you enter your customer ID and password/PIN that may tell you what should be entered.

Verify your Customer ID

1. Select the Tools menu > Account List.
2. Select the account and click Edit.
3. Verify that the Customer ID displayed under the General tab is correct.

1. If the Customer ID is correct, review the financial institution name and account information (such as the account and routing number).

Check the Password Vault

If you use the Password Vault, it may have stored an incorrect password.

1. From the Tools menu, choose One Step Update.
2. At the Password Vault Password dialog click Skip.
3. Enter the password information manually for this financial institution.
4. If you connect successfully, then select Tools menu > Password Vault > Add or Edit Passwords.
5. Enter your Vault Password.
6. Select the account you want to update the password for and click Change Password.
7. Make the necessary changes and click Change.

If the issue persists

Try going to your bank's website and signing in. You may be prompted to unlock your account or complete Multi-Factor Authorization.

After signing in at the bank's website, try updating your accounts again in Quicken. 

If you are still receiving the error, and you believe that the Customer ID and password are correct, please contact the financial institution for further assistance.

Hope this helps!

drbmbay123

I did all that before I posted. As I wrote above, I was able to login to the RBC website and am not locked out.

Quicken Anja

Hello All,

Our teams have noticed and informed us that error rates for RBC Wealth Management tend to be higher between 5 AM and 7 AM PDT. However, the success rate improves after 7 AM PDT. If you’re experiencing connectivity issues, we recommend trying again after that time.

Let us know if the issue persists. Thank you!

drbmbay123

[Removed - Disruptive]

rbc was having some problem that connections from spain were being blocked. they have been unblocked. apparently after unblocking, it caused some of the opt-in to quicken permissions to revert back. so the tech guy pushed a button to re opt-in me and everything works fine.

Quicken Anja

https://community.quicken.com/discussion/comment/20484866#Comment_20484866

Thanks for the update! Glad to hear it is working now.

Larry10

I have been having the OL 332-A error since April 8th. my login information has not changed and is correct and I am not locked out of the RBC app.

Quicken Kristina

Hello @Larry10,

Thank you for letting us know you're seeing this issue. My apologies for the delayed response; we didn't receive notification that you had posted.

Have you already followed the troubleshooting steps that @Quicken Anja posted earlier?

https://community.quicken.com/discussion/comment/20484495#Comment_20484495

If you have followed those steps, and the issue is still persisting, have you contacted the financial institution for assistance?

I look forward to your reply!