BECU OL-294-A error Again

rdschmid

Can't update any transactions in BECU

Quicken Jasmine

Hello @rdschmid,

Thank you for bringing this issue to our attention.

Updating transactions involves Quicken requesting information from your bank and the bank responding with correct information. An OL-294-A error indicates Quicken did not receive the expected response from the bank. I suggest following the instructions below in an attempt to resolve this error. You can find these steps and more information in this Support Article.

First, verify your account services in Quicken

If you have not yet signed up for the bill payment service provided by your financial institution but have enabled that service in Quicken, you will get this error. Make sure that your account settings in Quicken match the services currently provided by your financial institution. To do so:

1. Choose Tools menu > Account List.
2. Click the Edit button of the account you want to verify.
3. In the Account Details dialog, verify that the account settings in Quicken match the services currently provided by your financial institution and make changes, as necessary, so the information matches.
4. If you make changes, try to connect to your financial institution again (Choose Tools menu > One Step Update).
5. If everything looks correct or if the problem persists, continue with the next procedure.

Second, verify your password

With the convenience of the Password Vault in Quicken comes the opportunity to forget to change your password in Quicken when it has been changed at the financial institution. To update your password in Quicken:

1. Choose Tools menu > One Step Update.
2. Uncheck all options except for the financial institution that is reporting the error.
3. Click the key icon to the right of the financial institution name.
4. Enter your password.
5. Click Update Now.

Third, refresh your online account information

1. From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
2. Select Update Now.
3. Follow the on-screen instructions to complete the update.
4. Repeat these steps for each financial institution experiencing this error.

If the issue persists

If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

I hope this helps!