BECU OL-294-A error Again

rdschmid

Can't update any transactions in BECU

Quicken Jasmine

Hello @rdschmid,

Thank you for bringing this issue to our attention.

Updating transactions involves Quicken requesting information from your bank and the bank responding with correct information. An OL-294-A error indicates Quicken did not receive the expected response from the bank. I suggest following the instructions below in an attempt to resolve this error. You can find these steps and more information in this Support Article.

First, verify your account services in Quicken

If you have not yet signed up for the bill payment service provided by your financial institution but have enabled that service in Quicken, you will get this error. Make sure that your account settings in Quicken match the services currently provided by your financial institution. To do so:

1. Choose Tools menu > Account List.
2. Click the Edit button of the account you want to verify.
3. In the Account Details dialog, verify that the account settings in Quicken match the services currently provided by your financial institution and make changes, as necessary, so the information matches.
4. If you make changes, try to connect to your financial institution again (Choose Tools menu > One Step Update).
5. If everything looks correct or if the problem persists, continue with the next procedure.

Second, verify your password

With the convenience of the Password Vault in Quicken comes the opportunity to forget to change your password in Quicken when it has been changed at the financial institution. To update your password in Quicken:

1. Choose Tools menu > One Step Update.
2. Uncheck all options except for the financial institution that is reporting the error.
3. Click the key icon to the right of the financial institution name.
4. Enter your password.
5. Click Update Now.

Third, refresh your online account information

1. From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
2. Select Update Now.
3. Follow the on-screen instructions to complete the update.
4. Repeat these steps for each financial institution experiencing this error.

If the issue persists

If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

I hope this helps!

JP

I was getting a connection error. I tried above steps and still connections failed.

I tried a new connection and get the error below.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20485890#Comment_20485890

Thanks for joining this thread. Were you receiving the same error message as the original poster (OL-294)?

Let me know!

Jason Is Annoyed

Same problem here, again…

Steps I've taken:

😐️ Validated Quicken File.

😐️ Super Validated Quicken File.

😐️ Signed out of quicken cloud, and signed back in. This step did nothing but download a bunch of old transactions for me to delete and also had to reconfigure a few functioning accounts.

I have not deactivated/reactivated because I already know it won't work, and it's a pain when you have several accounts

It's worth noting that BECU Business is downloading, just not personal.

Quicken Kristina

Hello @Jason Is Annoyed,

Thank you for letting us know you're encountering this issue. Please follow the troubleshooting @Quicken Jasmine posted earlier in this discussion:

https://community.quicken.com/discussion/comment/20484601#Comment_20484601

If the issue still persists after you've followed those steps, then please contact Boeing Employees' Credit Union directly for assistance.

Thank you!