Problems with restoring backups

waynes4680

When I go to restore a backup file I select it from the list, but it says to enter valid file name. I keep my data in a local directory, but I have the backups going to a directory on Microsoft Onedrive. Clicking on the Open Backup Directory it finds the appropriate directory.

When I use the Restore My Backup I am able to find the file and restore it.

Quicken Anja

Hello @waynes4680,

We appreciate you bringing this issue to our attention!

To better assist you, could you please provide the following details?

• When did this issue first start occurring?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
• Could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Additionally, the error you described is sometimes caused by lengthy file names. Could you check if the backup file you’re trying to restore has a particularly long name? This can often happen if the option to append date/time to the backup file name is enabled when saving a backup (as shown in the screenshot below).

Looking forward to your response!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!