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CLOSED 4/23/25 John Hancock Retirement Plan Services - FDP-102 / CC-502

Quicken Kristina

We are currently seeing an issue with John Hancock Retirement Plan Services returning an FDP-102 in Quicken Classic for Windows and Mac.

This has been escalated internally, though we do not have an ETA at this time.

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(Ticket# 11698367/CTP-12649)

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Quicken Kristina

UPDATE 4/14/25

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.

Thank you!

Quicken Kristina

4/21/25 ONGOING

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

CLOSED 4/23/25

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!