SCAM quickenshelp.com

David F

I got fooled into thinking this website was a legitimate quicken support site. The issues I was calling about is my online updates were not working and freezing up for the last few days - I had to control/alt/delete and close the quicken task every time. I called [scam number removed] and spoke to someone who accessed my computer virtually. He said I had a corrupted file and it would take 3-4 hours to fix. He then tried to sell me a bundled support package of quicken subscription/data protection and data back up for $850 for 3 years. I was in shock as I've been using quicken for 30 years and told them to take a hike, still thinking this was actually quicken. I then called back to the correct quicken support line and ended up resolving my issues, which had to do with my QDF file being saved to onedrive. So I got hoodwinked. I called the scam 866 number back today and ask if there were actually quicken and they said yes and gave me their employee ID #. Clearly still a scam and wanted to make both users and quicken aware.

BK

@David F , If they accessed your computer, chances are very high that they installed some malware or spyware on it. I suggest to disconnect it from the Internet and run every known virus and spyware checker on it.

Personally if this were me, I'd approach this as the highest threat level, and would wipe out the hard disk and reinstall the Windows operating system fresh on it. Good luck and thank you for alerting the community.

Quicken Anja

Hello @David F,

We appreciate you bringing this to our attention!

In addition to the advice given by @BK, we would also like to request that you please email all details you have on this to spoof@quicken.com so it can be forwarded to the proper channels and further investigated.

Thank you!

NotACPA

@David F I removed that scam phone number from your post, to keep anyone else from falling into that particular rabbit hole.