Can not connect to Wells Fargo accounts

Charles Raines

I have been using Quicken (Mac) to manage my five Wells Fargo accounts for many years with absolutely no issues. I use Direct Connect for all accounts. Several days ago, all of my WF accounts showed a red dot indicating they were not connecting. Upon trying again, I received a WF error notice that either my User Name or Password were incorrect. Quicken shows the correct User Name, but I don't know how to see what Password it is using. I can connect to all of my WF accounts directly from my web browser. All of my other Quicken accounts connect properly. If I make too many attempts within Quicken to connect, WF locks my account and requires me to create a new password [Removed - Language]. After creating a new password and restarting Quicken, the problem still exists. WF tech support was unable to solve the problem but say they will further research the issue and get back to me. Any ideas would be appreciated.

Quicken Jasmine

Hello @Charles Raines,

Thanks for reaching out!

Would you mind sharing a screenshot of the error message that you described receiving from Wells Fargo? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

Thank you!

Charles Raines

Thank you for a quick reply. Fortunately a very helpful Wells Fargo rep was able to solve my problem. Quicken is now working fine again.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20486497#Comment_20486497

That is great to hear, thanks for coming back to update us!