Debiting the wrong account

Question

I'll pay my Amazon Chase credit card from my PNC checking account.  When I update transactions, I'll see in the Category section within (parenthesis) that it was paid with my Freedom Chase credit card and not the PNC account.  That's not correct, so I delete that in the Category section, and that make more of a mess as it changes something in the Freedom Chase account that wasn't supposed to be involved in the transaction.  I'd like to stop Quicken from making this error, and I'm not liking the (parenthesis) in the Category section at all as I don't see where it's useful.  Any suggestions?

UKR · Answer

Transfer transactions, when recorded properly in Quicken, create what's known as a "linked transaction pair": One transaction appears in the checking account, its linked counterpart appears in the designated credit card account.

Deleting the linked transaction from one of the account registers also deletes the other half of the transaction from whichever credit card account register it was recorded in.

If the transaction was directed into an incorrect account, simply edit the transaction and change the Category to point to the correct checking or credit card account register (name in [square brackets]).

Also review your Memorized Payee List (MPL).

Once you have recorded a correct transaction into the Checking account, select it and memorize it.

Now go into the MPL, locate and delete any incorrect entries from the list.

Edit the correct checking-to-Amazon payment transaction and put a checkmark into its "Lock …" box to prevent unintended changes.

This being a recurring monthly event, it might be best if you defined and used a Scheduled Reminder for this payment transaction. Record it as soon as you get the monthly credit card statement. When, on Due Date, the payment transactions are downloaded, Quicken should match them to the already recorded register transactions and not create any more problems.

NotACPA · Answer

A transfer  in Q is recorded using Square brackets [], not Parens {}.  That could be your issue.