Quicken Crashing After One Step Update

bmgraphics

Every day now, when I do my One Step Update for PNC Bank and Chase Bank, the update attempts, then shuts down Quicken immediately. After opening Quicken again and doing the One Step Update once more, it doesn't crash, but says that all of my PNC accounts have been deleted. Then I go through the FIX, re-establish my PNC accounts, and all is OK. Then the next day, it starts all over again. Same crash, same accounts deleted message. Chase Bank does not seem to affected on the second attempt after the crash.

RalphC

Do you have Mobile & Web enabled?

CaliQkn

@bmgraphics - if you haven't done so already, I think the first thing to try is doing a "Update now" by going to your PNC account register and clicking on the "gear" button in the upper right. See if that update completes. If so, then try the OSU again.

If that doesn't work, then try doing a file validate. Click on File→Validate and repair file. In the validate window check "Validate". After the validate completes, try the OSU again. If that still doesn't work, try a super validate by holding Ctrl-Shift while clicking on Validate and repair file.

Quicken Jasmine

Hello @bmgraphics,

Thanks for bringing this issue to our attention.

Would you mind sending over your logs via Help > Report a Problem? This is so that I may add your experience and information to our active investigation ticket.

Please let me know once you have done so.

(CTP-12754)

Quicken Jasmine

https://community.quicken.com/discussion/7961721/quicken-crashing-after-one-step-update

Just reaching out again! I wanted to inform you that we do now have an active alert regarding One Step Update crashing or freezing. You can follow this link to access that alert which I suggest bookmarking for all further updates.

I apologize for any inconvenience caused while we work to resolve this issue, thank you!