One Step Update from BMO Harris Bank asks for MFA every time

ChicagoGuy
ChicagoGuy Member ✭✭✭
edited April 24 in Download, Add/Update Accounts (Windows)

Running R62.16 Build 27.1.62.16 on a Dell Windows 10 PC

Started a few days ago, every time I run One Step update, my BMO Harris account challenges me for MFA. After that, I get an email stating "Your BMO account was accessed by an unregistered device," so it's not remembering my device between update requests. I can log directly into their website without an MFA challenge.

fyi… My problem sounds similar to Express Web Connect with RBC Royal Bank (Canada) and Trusted Device MFA. BMO Harris is a US Bank. It used to be just "Harris Bank" until BMO (Bank of Montreal) took them over years ago. (Don't know if Canada is a common denominator or coincidental)

Tagged:

Best Answer

  • Toddrg
    Toddrg Quicken Windows Subscription Member ✭✭
    Answer ✓

    The letter from BMO says that if you change your Userid and Password and then deactivate BMO and reactivate it, you should be good.

Answers

  • WICruiser
    WICruiser Quicken Windows Subscription Member ✭✭

    I am having the same problem but with multiple banks, not just BMO Harris (Chase, Schwab, etc.).

  • Ijump2
    Ijump2 Quicken Windows Subscription Member

    Same issue here. Extremely irritating…

  • Camelot_One
    Camelot_One Quicken Windows Subscription Member ✭✭

    I'm having the same issue, but it's only BMO. Everything else (Chase, BoA, Wells Fargo,etc) are all working normally. I've tried doing a "Reset Account" twice, thinking it just needed to re-authorize or something, but it didn't help.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 25

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-659)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Toddrg
    Toddrg Quicken Windows Subscription Member ✭✭
    Answer ✓

    The letter from BMO says that if you change your Userid and Password and then deactivate BMO and reactivate it, you should be good.

  • ChicagoGuy
    ChicagoGuy Member ✭✭✭
    edited April 26
    https://community.quicken.com/discussion/comment/20488283#Comment_20488283

    On the one hand, I didn't change my User ID/Password. On the other hand, deactivating/reactivating solved the problem. Thanks!

    Footnote: During the reactivation process, BMO Harris challenged me for a 2FA code three different times! A bit frustrating, but once reactivated, it hasn't prompted for 2FA during One Step Update (yet) :)

  • ChicagoGuy
    ChicagoGuy Member ✭✭✭
    https://community.quicken.com/discussion/comment/20488146#Comment_20488146

    Note my comment to Toddrg's post. Deactivate / Reactivate fixed it for me.. During the process, BMO Harris prompted for 2FA three different times. But now that it's reactivated, I haven't been prompted again

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20488299#Comment_20488299

    Thanks for the update! Glad to hear that deactivating and reactivating resolved the issue for you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Terry
    Terry Member ✭✭✭

    Deactivate/Reactivate did nothing for me. Same old MFA this morning.

Categories