Express Web Connect with RBC Royal Bank (Canada) and Trusted Device MFA

Jim_Kel

Update to a post last August in Windows Classic forum:

So, the Arctic Hare posted problems with Royal bank transaction downloads last August in the Quicken Classic for Windows forum. I missed it there, but I have found the same problem occurs on the Mac. Even if I have the Royal Bank app open and signed in on my trusted device, when I respond to message, it is always expired.

However, I have found (at least on the Mac) that the Express Web Connect download will ask again after checking all of the other accounts, and at the second time it gives options of MFA by trusted device or text message. Even if the trusted device is chosen (which failed by timeout before), it does work this time. So it is frustrating, but the MFA can remain on and EWC will get the job done eventually (downloads from RBC are completed).

I do not have the same “every time” requirement for verification from other Canadian or American banks that I deal with …

https://community.quicken.com/discussion/7952387/express-web-connect-with-rbc-royal-bank-canada-and-trusted-device-mfa?utm_source=community-search&utm_medium=organic-search&utm_term=RBC+Royal+Bank

Jim_Kel

Reposting original text (instead of just link):

Express Web Connect with RBC Royal Bank (Canada) and Trusted Device MFA

Arctic Hare Quicken Windows Subscription SuperUser  ✭✭✭✭July 2024  edited August 2024

Has anyone has been able to get Express Web Connect (i.e. One Step update) to work to download transactions from RBC Royal Bank of Canada with the Trusted Device multifactor authentication turned on and with the RBC mobile app used on the Trusted Device?

I am only able to successfully use Express Web Connect to download transactions from RBC Royal Bank when I switch the Trusted Device MFA to OFF in the RBC online banking site. When I have the Trusted Device MFA turned on, I get the following sequence:

• Initiate One Step Update
• Receive a notification of login attempt via the RBC Mobile App on my Trusted Device
• Immediately click on the attempted login notice and approve it in the RBC Mobile App on my Trusted Device
• Mobile App tells me that the approval of the login timed out (and therefore wasn't approved), even though I approved the login attempt within seconds of it appearing.
• Mobile App tells me that there was an unsuccessful login attempt on my account and requires me to indicate whether it was me who made that attempt
• I confirm that I made the failed login in attempt
• One Step Update completes but no transactions download
• Rinse and Repeat with the same result - no transactions ever download.

If I switch the Trusted Device MFA to OFF from withing the RBC online banking site then I can successfully download transactions from RBC Royal Bank via One Step Update. In summary, it seems that with RBC Royal Bank and Quicken I can either (i) have MFA enabled for enhanced security; or (ii) be able to download transaction data using Express Web Connect and One Step Update; but, I can't have both simultaneously.

Tagged: 

• download transactions
• multi-factor authentication
• MFA

ChicagoGuy

It might be related… Several of us are reporting Quicken is challenging us for an MFA code from our bank every time we do a One Step update. In my case, I'm on Windows. Express Connect transaction download works after entering the MFA code

One Step Update from BMO Harris Bank asks for MFA every time