how to activate downloads for Lowes Synchrony account

PatCosWal

how to activate downloads for Lowes Synchrony account, I keep getting credentials error in Quicken Classic on Windows 11

I can log into the account via Lowes.com or lowes.syf.com with the same credentials.

Already tried restarting computer and Quicken and Validated the File

Quicken seems to be going to the wrong Synchrony site.

Quicken Jasmine

Hello @PatCosWal,

Thanks for reaching out.

I do see the "invalid credentials" error internally when attempting to connect to Synchrony Bank Credit Cards, which may explain the issue you're encountering. However, I also see that there was a successful connection established with the Lowe’s Consumer Credit Card after those initial unsuccessful attempts with the other Synchrony instance.

Are you still experiencing issues on your end, or does the connection appear to be working now?

Let me know, and I’ll be happy to assist further if needed.

Quicken Jasmine

https://community.quicken.com/discussion/7961925/how-to-activate-downloads-for-lowes-synchrony-account

I haven't heard from you yet, are you still needing assistance?

Let me know!

atburnett

FINALLY - I FIGURED THIS OUT. I read multiple threads without success. The solutions is rather simple once you figure it out. Open your account (Whether it be Sams or Lowes). On the gear Icon in upper right corner - Select - Edit Account details. When it opens you will note that it has already selected - Syncrhony Bank under Financial institution. ERASE this and then proceed with the Online Services setup. This will allow you to choose from the correct source rather than giving you a Synchrony Error Code.

This only took 4 hours to figure out— I hope it helps others.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20488442#Comment_20488442

Thanks for coming to share this information with other users!