Citicard Reporting Incorrect Online Balance

rgornitsky

Citicard started today to report incorrect online balance during reconcilation. The Online balance is correct on the web. The error occurs on both my Thank-you and Costco card. Anybody else having this problem?

Quicken Anja

Hello @rgornitsky,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: iCloud, DropBox, USB, etc.)?
• Have you attempted any troubleshooting steps so far? If so, what were they?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
• Could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can drag and drop screenshots to your response if you are not given the option to add attachments.

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!

rgornitsky

Quicken data is stored on my C: drive which is mapped to onedrive.

This is really simple. I did an update today and there were no errors except the online balance was incorrect. The correct amount was on my Citi app and on the web site. The amount reported for both cards was the April 22nd online balance. Due to the sensitivity of the information, I cannot provide screenshots.

The problem started today. There were no changes to software since yesterday. I download my transactions every day.

rgornitsky

I did another update. Citi has corrected the problem.

Quicken Anja

https://community.quicken.com/discussion/comment/20488678#Comment_20488678

Thanks for the update! Glad to hear that the problem has been corrected.

Yaxman

I am having the same problem with my Citi Costco Visa card today. (5/20/25) My Quicken balance and the balance on Citi's web site is the same, but the downloaded balance used for the reconciliation process is wrong.

RalphC

I would advise you to move the Quicken data file out of the Onedrive path. It'll work until it doesn't. Typically, corruption and unexpected results can occur if you try to access the file at the same time that Windows is syncing the file with Onedrive. I would suggest moving it to C:\users\[your user name]\Documents\Quicken\.

rgornitsky

I have had no problem with onedrive. When I had the problem (with both Citicard and Wells Fargo), I corrected it by deactivating and then reactivating my account.