Citicard started today to report incorrect online balance during reconcilation. The Online balance is correct on the web. The error occurs on both my Thank-you and Costco card. Anybody else having this problem?
Hello @rgornitsky,
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Your answers will help us diagnose the issue more effectively.
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Quicken data is stored on my C: drive which is mapped to onedrive.
This is really simple. I did an update today and there were no errors except the online balance was incorrect. The correct amount was on my Citi app and on the web site. The amount reported for both cards was the April 22nd online balance. Due to the sensitivity of the information, I cannot provide screenshots.
The problem started today. There were no changes to software since yesterday. I download my transactions every day.
I did another update. Citi has corrected the problem.
Thanks for the update! Glad to hear that the problem has been corrected.
I am having the same problem with my Citi Costco Visa card today. (5/20/25) My Quicken balance and the balance on Citi's web site is the same, but the downloaded balance used for the reconciliation process is wrong.
I would advise you to move the Quicken data file out of the Onedrive path. It'll work until it doesn't. Typically, corruption and unexpected results can occur if you try to access the file at the same time that Windows is syncing the file with Onedrive. I would suggest moving it to C:\users\[your user name]\Documents\Quicken\.
I have had no problem with onedrive. When I had the problem (with both Citicard and Wells Fargo), I corrected it by deactivating and then reactivating my account.
