Janney - OL-332-A

System

This discussion was created from comments split from: Janney - Error 15500.

Bradley Roseberry

Windows 11 user. Same issue here. I followed to the letter the OL-332-A error workflow. I spoke with the highest level support at Janney. I reset Quicken access in my Janney profile. I confirmed all my proper passcodes. Janney does make you set a passcode for Quicken access, but you can use the same code for login as for quicken access.

It will work once, then it fails exactly the same. It asks me if I changed my passcode. I answered "YES" after resetting my code in Janney profiles. It fixed it once. I answer "NO" the next time, it says it is "fixed" but doesnt work again.

Hen

I thought I was losing my mind. I haven't talked to Janney but this used to work flawlessly, for years.
Now it's completely random if it works or not.

Quicken Anja

Hello @Bradley Roseberry & @Hen,

We appreciate you both taking the time to bring this issue our attention!

To start with, please take a moment to review and follow the guidance found in this support article regarding error OL-332.

Hope this helps!

sjweiswasser

I'm in the same boat and have followed all the instructions. Like @Hen said, Janney Direct Connect has worked perfectly forever and now it's become a [Removed - Language]. Just got past weeks of problems with the Target CC download and now this. What's up?

Quicken Anja

Hello @sjweiswasser,

Thanks for adding to this discussion!

If you’ve already followed all the steps outlined in the support article I linked previously, then as noted at the bottom of that article:

“If you are still receiving the error, and you believe that the Customer ID and password are correct, please contact the financial institution for further assistance.”

In cases like this, we recommend asking to speak with higher-level support, such as Tier 2 or a supervisor when contacting the financial institution, as they’re often more familiar with third-party applications like Quicken and may be better equipped to help resolve the issue.

We apologize for any incovenience! Thank you.

sjweiswasser

Hi @Quicken Anja ,

Are you aware of whether this is a problem with Quicken or at the financial institution? That is something that rarely, if ever, gets commented on by Quicken staff: where the fault lies. No one wants the answer to this question just to lay blame. We want to know how to FIX the problem and end the frustration. Many of us just went through months of a similar problem with Target CC/National Bank. No one could offer a solution until one day: TADA, it was fixed.

Did you not notice the @Bradley Roseberry post above where he says he spoke with the highest level of support at Janney, as your posts have suggested customers do, and still has no solution? When these errors occur, there are limited places to go for support. The first is to Quicken and the second to the financial institution. What do we do when neither of you takes responsibility for the issue and we keep getting the same error message over and over and over?

[Removed - Off Topic]

Quicken Kristina

Thank you for your reply @sjweiswasser,

With Direct Connect connection issues, the issue is almost always on the financial institution's servers, which Quicken cannot access. That is why we almost always recommend contacting the financial institution for further assistance if the troubleshooting steps do not resolve the issue.

If you have spoken to the financial institution and they were unable/unwilling to help, please let us know and we'll do what we can to investigate the issue from our end.

Thank you!