express web accounts need reauthorized on every download

Jim

Every express web account i have needs reauthorized every time i try to download transactions for each account. I do not use one step update. Using windows 10, quicken 2018. I have reset, deactivated, validate and repair, tried with VPN on and off, nothing helps All direct connect accounts work fine. Any suggestions would be most helpful. Thanks, everyone

Quicken Kristina

Hello @Jim,

Thank you for letting us know you're encountering an issue. To help troubleshoot, please provide more information. When did you first notice this issue? When I check on our end, I can see a lot of account not found errors. Are you seeing CC-800 errors, CC-506 errors, or something else? Which financial institutions is this happening with? I can see you've recently had errors with Marcus by Goldman Sachs, PNC, Bank of America, and Discover. Does that match what you're seeing in your Quicken?

I look forward to your response!

CaliQkn

@Jim please confirm which version of Quicken you are using. Quicken 2018 no longer supports any type of online services or downloading and transactions need to be entered manually.

Also if you give a little more information, it would be easier for other users to help you with your issues.

Jim

Hello Quicken Kristina,

Those are the accounts. I get cc-800 errors on all of them. This started about a month ago. I think this started around the time i received an email from Quicken stating certain accounts were changing their connection method (Citibank, Home Depot, Lowes, etc.) and I had to reauthorize those accounts to the new connection. I am not working from a backup file. I am using the latest version of Quicken R62.16. The PNC account is the credit card only. All my other accounts are direct connect with no problem. I really don't know what else I can tell you. Jim

Quicken Kristina

Thank you for your reply,

To start troubleshooting this issue, please backup your Quicken file and follow these steps from this article on CC-800 errors:

First, you'll need to deactivate the affected accounts:

1. Select Tools > Account List
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Select Edit on each account with this error and Deactivate them on the Online Services tab
4. Make sure to check for any duplicate/extra accounts, and deactivate them as necessary.
5. When finished, close the Account List.

Second, reactivate the accounts:

1. Select Tools > Add Account
2. Complete the flow of re-adding the deactivated accounts to Quicken, using your bank login credentials and answering any security questions.
3. When you reach the screen listing the accounts discovered at the financial institution, use the Action drop-downs to re-link your accounts:
   • For accounts you want to re-link, select Link to existing account and choose the corresponding account to re-link with.
   • Select Add to Quicken for new accounts you didn't previously track in Quicken.

Please let me know how it goes!

Jim

Quicken Kristina,

As stated in the original post, i have deactivated and reactivated all the accounts. It works fine at that moment and downloads any transactions. Come tomorrow or the next time I have transactions to download, I get the cc-800 errors and need to reauthorize the accounts once again. Jim

Jim

Kristina,

I do not know if it makes a difference or not, I did not deactivate the accounts from tool-account list. I did it from the edit account details for each account. It takes you to the same place

Quicken Kristina

Thank you for your reply,

Just to confirm, did you also check for any duplicate accounts or accounts that are closed (on the financial institution side) that are still trying to connect in Quicken? That can cause the errors you're seeing.

If there are no duplicate/closed accounts that are still trying to connect, then next time the errors happen, please navigate to Help>Report a Problem and send a problem report with log files attached, and let me know that you sent them.

I'll be able to review the logs for additional insights into what is causing this issue.

Thank you!