Dropped entries in checking register

GBCTreasurer

We have used Quicken 2017 for years. We purchased a new Windows 11 computer and it did not seem to work well it. We upgraded to a Quicken Windows Subscription Plan - Classic. We have not been able to reconcile the checking register since then. Old entries disappeared. I added them back, saved the file to a new name, and reloaded, and other entries would disappear. I turned off update and sync. Corrected the errors I could find comparing to a copy of the old program on the old computer. Saved the file, exited, reloaded - and the checking register changed again with old entries missing. Any ideas? I have been using Quicken since the mid 1990's. I would hate to have to learn a new program, but this is crazy? (Note: the register is consistently set to sort by earliest to latest date)

NotACPA

Do you have backups that were created before this began? Because sometimes the Opening Balance will (improperly) get changed and thus prevent an account from reconciling.

SO, if you restore the older backup (to a different file name so as to not over-write the current file) you can see what those OB's should be and update the amounts in your current file.

Then, store that OB amount in the Memo field of the OB transaction … so that if it happens again you can easily determine that and know the correct amount.