PNC not updating through Direct Connect

Dan Gilmartin
Dan Gilmartin Member ✭✭
edited May 7 in Download, Add/Update Accounts (Windows)

5/7/25 Direct connect stopped working. Tried to reset, the process seems to go through fine on the PNC side but Quicken does not respond.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Dan Gilmartin,

    We appreciate you reaching out to let us know about this issue!

    Could you please elaborate on what you mean by "Quicken does not respond"? For example, does the program freeze, display an error message, or does nothing happen after completing the process on the PNC side? Any additional details will help us better understand what’s going on.

    Thank you!

    -Quicken Anja
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  • Dan Gilmartin
    Dan Gilmartin Member ✭✭

    This was a problem that went away eventually. The process of getting direct connect to establish a connection between quicken and PNC seems to fail after the bank web page says it's done. It happens occasionally. The process of connecting via direct connect does not complete and Quicken does not show that direct connect was successfully set up.

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