cc-503,cc-800,cc-929 errors with multiple financial institutions, already contacted Support [Edited]

dewamo

Getting the errors listed above. Contacted Support several times since April 4th. They tell me they do not have a fix for these errors. Getting them on Discover Card, Truist Bank, Synchrony Bank, & Elan Financial.

[Edited - Readability]

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QUserPaul

Same, very frustrating

Quicken Kristina

Hello @dewamo & @QUserPaul,

Thank you for letting us know you're seeing these issues. I can also see that both of you contacted Quicken Support about these issues.

@QUserPaul,

When I reviewed your contact with Support, I can see that they made a change on our end, and recommended that you log out of Quicken and log back in again. Have you done that yet?

If you have not, then to log out of Quicken, navigate to Edit>Preferences>Quicken ID & Cloud Accounts, then click the blue Sign in as a different user link.

In the confirmation box that comes up, type "yes", then click the Sign Out button. Once Quicken finishes logging you out, log back in and test to see if the issue is resolved.

If the issue is persisting, then, per the directions I see in the ticket, please reach back out to Quicken Support for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. It may help if you reference ticket # 11757659, so that the agent will know what troubleshooting has already been done.

@dewamo,

Unfortunately, there wasn't much information documented in your contact with Support. Which financial institutions are getting which error messages? How long has this issue been persisting? Since the CC-929 error can sometimes be the cause of the other errors you see, if you haven't already done so, please follow the troubleshooting in this article on CC-929 errors:

https://www.quicken.com/support/error-when-adding-accounts-cc-929/

I look forward to your response!

JimmyO

I have done all of the steps above as recommended by Quicken support and am still getting the errors. Today CC-800 popped up on all accounts that have been working fine for weeks - Chase, Citi. I have sent the report to Quicken but no reply.

I've already spent many days trying to get past these errors; it is very frustrating for someone who has been a Quicken user for decades…

Quicken Jasmine

Hello @JimmyO,

Thanks for reaching out — I understand how frustrating this has been, especially as a long-time Quicken user.

I went ahead and reviewed your recent interactions with Quicken Support as well as the internal errors you're currently receiving. Based on the data, I can see that this issue initially began as a CC-503 across multiple accounts. When a CC-503 occurs repeatedly, it can escalate into a CC-929. If the CC-929 persists, it can eventually trigger an automatic block on your account connections — this is a safeguard built into the system. Unfortunately, when that block is in place, it can only be removed by our escalations team.

I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thanks!

JimmyO

Jasmine-

Thank you for the quick response. I'll set up a time for next week.

In the meantime, I won't be able to use Quicken. Isn't there a way that you can remove the block now knowing that this is the issue with my account?

Jim

Quicken Jasmine

Hello @JimmyO,

Please navigate to your inbox and respond to my direct message for further assistance with this issue.

Unfortunately, I am not a member of the escalations team, and I am unable to remove the block. I apologize for the inconvenience this causes.

Thanks!

ntlucas

from the chain above, i believe my accounts are blocked. i have contacted support but have not gotten response. how can i contact the escalation team?

Quicken Jasmine

https://community.quicken.com/discussion/comment/20491801#Comment_20491801

I apologize for the delayed response. Would you mind clarifying how you are contacting Quicken Support?

Thanks!

Quicken Jasmine

https://community.quicken.com/discussion/comment/20491801#Comment_20491801

Just checking in!