Shell Citibank connection issue

nyirishman1877

I keep getting an error message saying" We encountered a problem processing your request. Please try again later." every day. When I try to log into my Shell credit card site account with the same Login information.

nyirishman1877

Same with Exxon Credit card

Quicken Anja

Hello @nyirishman1877,

We appreciate you taking the time to reach out about this issue!

Just to clarify—are you seeing this error when trying to add the Shell and Exxon credit card accounts to Quicken, or when trying to update them? I checked internally and don’t currently see either of those financial institutions listed in your file, so this info will help narrow things down.

To better assist, can you also answer the following:

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive), or on a cloud-based or external drive (e.g., OneDrive, Dropbox, USB, etc.)?
• Have you attempted any troubleshooting steps so far? If so, what were they?
• Are you using a VPN when updating your accounts? If yes, does disabling it make any difference?
• Do you have antivirus or malware protection software that might be interfering with Quicken? If so, have you tried temporarily disabling it?
• When did this issue first start occurring?
• Were there any major system or software changes right before the issue began (updates, new apps, etc.)?

Lastly, if possible, could you please include a screenshot of the error you’re seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your reply!