Barclay Bank Delaware CC-601
Windows R62.16 Build 27.162.16
on Windows 11 home
I have two different accounts with Barclay Bank Delaware. My wife has one account with one credit card; I receive no errors on that account (however there has been no activity on it either).
My account has two credit cards. When I download transactions, I receive a CC-601 ("We cannot find an account with non-zero balance…). The 2 accounts are listed in the Update Summary with a balance of NEGATIVE the amount due on the next payment!
When I log into Barclay Bank online, I see the user interface for my account is now different. I assume this is an issue with Barclay Bank but wanted to see if anyone else has insight.
Comments
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Hello @Gary Talda,
We appreciate you taking the time to bring this to our attention!
Upon reviewing your account, I was able to confirm the error you are receiving. Please take a moment to review this support article regarding error CC-601.
As stated at the bottom of the article, if the error persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation if they see fit.
Thank you!
-Quicken Anja
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I'm also having problems connecting with Barclay, as of this morning (credit cards—Barclaycard, not depository accounts). Initially, it was a CC-506 error, then CC-501, and then CC-503. Somewhere in that process, I deactivated and then attempted to reactivate. I have also completely shut down and restarted Quicken. I just retried again (6+ hours later) and still cannot Connect (cc-501 error).
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I am also having the same problem with Barclay. Message CC-601 This is the second day of not being able to connect.
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Exactly same problem here. Error CC-601 despite the fact that the account has transactions and a balance when logging into account via website.
Error occurred first on 5/14 and today. 5/15, again. Have restarted PC in between.
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Happened again today. Reported problem to Quicken.
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I have the same CC-601 error with Barclay's. It started on 5/14.
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Hello All,
This is now considered a known issue, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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Tried Barclay support they say tey can't help.
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I also cannot connect to Barkley Bank on any of my accounts there. I am receiving two error codes:
- Details: General error. Data not found - layout might be changed, need a fix. Error Code: CP_SCRIPT_ERROR (FDP-101) Error last seen: 2025-05-15 18:23:56
- We were unable to connect to Barclays Bank Delaware. Please try again later. If this issue persists, contact Quicken Care and report this error code and institution name. (FDP-101)
- Type: QCS Fl Login Unique ID: ABA6A68B-2866-411F-8FB4-90C26618B6FD WCC Code: CC-601
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I have a Hawaiian Airlines and JetBlue account at Barclay Bank Delaware. Both started failing to download around May 12 with a CC-601 error. Support said to wait 24 hours. Yesterday, Barclay still failed. Support had me try to connect. Eventually, they said to wait longer. Today, support repeated things that didn't work, ending with to Validate my file. The validation report said it fixed one of the Barclay accounts. Support then had me Super validate the file. The file opened blank with a message that it was corrupted. Tech had no solution.
I have 15 years of data and it's very discouraging to have Super validate fail. It's always passed with minimal issues.
I decided to restore yesterday's file from my Acronis backup. I ran Super validate on it. It was fine. Then I tried One Step Update. All 9 of my institutions failed with CC-800 errors except Fidelity, which uses Direct Connect, which bypasses Quicken servers. I reconnected all but Barclay. I again ran Super validate, and it passed with no issues. Note that Barclay now fails with a CC-800 instead of a CC-601.
Finally, I'm back to waiting for Quicken to fix Barclay.
Quicken Express Web Connect is a mess. An institution fails weekly, usually Citibank. Restoring a backup usually requires reconnecting all accounts. I created a new file two years ago to replace the 15-year-old one. Three weeks ago, I could no longer update both because they corrupted each other's One Step Update connection. Fixing one breaks the other one. Often, one will breaks multiple institutions. They should be independent.
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My Barclays accounts changed from a CC-601 error to a CC-800 error yesterday (details in my 5/15 post). This morning, after running OSU, it still had a CC-800. I followed the fix and successfully connected.
My One Step Update has B of A, Schwab, Citi Cards, 2 Citibank, and PayPal using Express Web Connect+. Fidelity uses Direct Connect. Barclays used and resumed using Express Web Connect.
Quicken has serious issues with Express Web Connect+, which uses tokens instead of login credentials. I think they made changes around May 12, so I can't update my two files. Perhaps they tried switching Barclays to Express Web Connect+, causing the CC-601 errors. Mine switched back to CC-800 yesterday and is again using Express Web Connect.
Below are the connection type differences.
See
What is "Express Web Connect+" — Quicken for details.
Express Web Connect+ is like Express Web Connect except that it uses a token instead of your username and password to connect to the institution. Tokens are more secure for the institution.
As you set up your connection, Express Web Connect+ will open a webpage to your institution, asking you to log in. If successful, the institution gives Quicken a token to use in the future. Express Web Connect won't open a web page but will directly ask you for the username and password. Quicken keeps them to use in the future.
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5/16/2025 - I deactivated "transaction downloads" at my Barclay account. Then I reactivated "downloads." Barclay found my account, downloaded 20 years of transaction history & is currently working correctly.
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The problem with direct download for Barclays happens after they update their webpage. After about a month, it resolves somehow. This is the third time in the past couple of months for me. I have a savings account only.
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I now connect and appears to be working, but is not. I had deactivated my account and reactivated it. It said on completion that I there was over 700 days of transactions downloaded, however there isnot a single transaction downloaded since the outage. I have several transactions posted on Barclays that should have come in. I am hoping they download in a couple of days. Until new transactions download, it is not fixed.
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Hello All,
Thank you for joining this thread and for continuing to update us on the progress of this issue. Please refer to the alert that @Quicken Anja previously shared for all further updates.
We appreciate your continued support and patience.
-Quicken Jasmine
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Yes, when I downloaded 20 years of transactions to my account, I ended up with a positive balance. I went back to the first transaction on the account. It showed my "opening balance" was a positive number; it should have been zero. I zeroed out that transaction; everything is okay now. Try it!
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Deactivated both savings accounts. Left Barclays Bank Delaware as the financial institution and **1234 as the account number where I replaced 1234 with last four actual digits of account number. Was able to get to the screen to select what to do with each account - linked to existing Quicken account and successfully updated.
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Great thanks for coming back to let us know!
Thank you for sharing!
-Quicken Jasmine
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