Bill tab is blank

lauraannxoxo
lauraannxoxo Quicken Windows Subscription Member ✭✭
edited May 14 in Paying Bills, Online Billers & Reminders (Windows)

I'm using Windows Quicken Class Deluxe Version R62.16. This started a few days ago. The bill tab is

print screen.pdf

blank and I can't even click on "projected balances." So far, I've tried..

-Validate and repair

-Super validate and repair

-Checking the box to "combine bills, income & transfers"

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @lauraannxoxo,

    Thank you for reaching out and telling us about your issue!

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files).

    image.png

    After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!

    -Quicken Anja
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  • lauraannxoxo
    lauraannxoxo Quicken Windows Subscription Member ✭✭

    I was having the same issue. I followed the steps above and it's working now

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20490935#Comment_20490935

    Thanks for the update! Glad to hear that worked for you.

    -Quicken Anja
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  • Bob Solorzano
    Bob Solorzano Quicken Windows Subscription Member

    I am having the same issue, but my issue continues after I follow the steps to uninstall, Delete x86/quicken folder, and re-install. I am running Quicken Classic R62.16, but I am on windows 10. The screen shot from Lauraannxoxo looks to be on windows 11.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Bob Solorzano,

    Thanks for adding to this discussion and letting us know about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
    • When did this issue first start occurring?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
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  • Bob Solorzano
    Bob Solorzano Quicken Windows Subscription Member

    Hi Anja,

    My Quicken data files are stored on my C: drive. They are under my documents → Quicken directory

    This issue only started within the last couple of weeks.

    There were no system or software upgrades initiated by me. No new software installed.

    Hope this helps.

    Bob

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Bob Solorzano,

    Thanks for providing more information.

    This could be an issue with your data file based on what you have described, and the uninstallation and reinstallation did not resolve the issue. I invite you to review the instructions below. It is recommended to save a backup before proceeding.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK Screenshot 2024-12-16 at 11.31.47 AM.png
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK Screenshot 2024-12-16 at 11.33.01 AM.png
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Let me know how it goes!

    -Quicken Jasmine

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  • Bob Solorzano
    Bob Solorzano Quicken Windows Subscription Member

    Hi Jasmine,

    Sorry, no luck. I tried both steps and the issue remains.

    Please share if there are any additional steps that I can try.

    Thanks

    Bob

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Bob Solorzano,

    Thanks for attempting those steps, I am sorry this issue is continuing to occur.

    How long ago did this issue begin? My next suggestion, if possible, would be for you to restore a backup that was created before this issue began. You can find instructions on how to do so in this Support Article. I do advise making sure you save a backup as well before proceeding.

    Let me know!

    -Quicken Jasmine

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  • Bob Solorzano
    Bob Solorzano Quicken Windows Subscription Member

    Hmm…

    I'm not sure that I have a recent backup. I believe I only have recent backups from after the issue started.

    Thoughts?

    Bob

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20493812#Comment_20493812

    Have you looked in the list of available backup files? You might be able to find one that fits.

    See How to Back up or Restore Your Quicken Data | Quicken

    When restoring a data file, be sure to name it something other than the name of your current data file. You don't want to write over your current data file and destroy it in the process.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20493905#Comment_20493905

    Hello @Bob Solorzano,

    Were you able to find a pre-issue backup by chance?

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20493812#Comment_20493812

    Just checking in!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

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