Unable To Add Chase Account to Quicken Classic Premier

jmurrdog

Windows 10, Edge browser, Quicken R62.16, Build 27.1.62.16

When I try to add a new Chase account, I am prompted to sign in to the Chase web page to authorize the new accounts. I do this, the accounts are successfully authorized by Chase, and then I am returned to Quicken. Quicken then reports that the sign in failed and the accounts aren't added. Numerous attempts result in the same error. I have already tried different browsers and disabling extensions….still no luck.

Quicken Anja

Hello @jmurrdog,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
• Could you please provide a screenshot of the error you are receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
• Additionally, please submit your log files via Help > Report a problem so we can take a look internally as well.

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!