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Transactions Downloading Into Wrong Accts. and Some Not Downloading At All

James Chimera

Is anyone else having this problem? It's been ongoing with me for several months. Contacted tech support and they have not been able to resolve it (case #11683931) saying "we're working on it". It's been about 2 months since reported. I don't see any posts here saying others are having this issue. I'm having to manually correct these entries.

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NotACPA

@James Chimera Are transactions ALWAYS downloading into the wrong account … or only sometimes?

Also, what bank, as it's known in Q and what download method (Direct connect, Web connect, etc)? This info can be found at TOOLS, Account List. If the "Financial Institution" column isn't shown, it can be added via the Options button at the bottom of that dialog.

James Chimera

Only sometimes - probably 3 times a month. And it has done it in all my accounts- Bank of America checking, Citi Credit Cards, Chase Credit Cards and not all on the same day. All are Express Web Connect. Quicken Tech Support seems to have lost interest in solving this problem.

UKR

Transaction download problems with matching and adding new transactions correctly
First please ensure that all optional settings in Quicken pertaining to recall, memorization, automatic categorization and renaming of payee names are enabled. You find those settings in Edit / Preferences / Data Entry & Quickfill and Downloaded Transactions. Additional settings for the detection and processing of transfer transactions can be found in Edit / Preferences / Transfer detection.

Are you automatically accepting downloaded transactions into your registers?
If you are relying on Quicken to "automagically" fill your account registers from downloaded transactions, you may run into problems. Despite all efforts by the Quicken programmers, the "Autopilot" (that's my name for the part of the Quicken program which processes downloaded transactions and converts them into new register transactions) is not infallible. For that process to work 100% of the time one would need a crystal ball because the information downloaded from the banks often is just too terse and cryptic.
You should, at least for a while, turn off the "automatically accept downloaded transactions into registers" setting to gain better control over what is downloaded and what to do with it. Click on and review each downloaded transaction, make changes if necessary (e.g., to get a payee name = "Starbucks" instead of "POS TRANS 070124 STARBU", "POS TRANS 070224 STARBU", "POS TRANS 070324 STARBU" or to assign a category) before you click to accept each transaction.
Any changes you make to downloaded Payee Names are remembered in Renaming Rules.
Any other changes you make (add/change Category or Memo text) are remembered in the Memorized Payee List.
Next time the same transaction for this Payee comes along, Quicken should remember and give you a better new register transaction.
Paper checks you write should be recorded in Quicken as you write the check (and BEFORE you download transactions which might contain the cleared check). That gives you a register transaction with correct check number, payee name and category. No matter what information is downloaded from the bank, you already have a correct register transaction which the downloaded data cannot mess up.

If you have issues with transfer transactions not being generated correctly:
For best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations. For recurring transfers use scheduled reminders and enter them a day or two before the due date.
Be sure to use distinct Payee Names for each transfer / credit card payment to avoid confusing Quicken - memorized payee entries.
That takes the guesswork out of the Autopilot's process. Because a correctly entered transfer transaction already exists in your account registers, the Autopilot should just match the downloaded transfer transaction to the existing one in both accounts.

Where are the "Auto-accept downloaded transaction" settings?
There are two places where this is controlled in Quicken for Windows:

Globally, for all accounts, in Edit / Preferences / Downloaded Transactions
For each account individually, the global setting can be overridden from the Edit Account Details screen, Online Services Tab. Look for blue text "Automatic Entry is: ON / OFF". Click the text to change the setting.

chojo

This may be a new take on this problem. I just logged into Chase and exported a QFX update file for my credit card. I'm running Quicken Deluxe resident on my PC and it is up to date. With Quicken open, I double clicked on the QFX file and in my Chase account on Quicken it shows the correct new online balance but none of the new transactions since my last update 2 days ago. I retried the export and also tried importing the QFX file from the FILE dropdown menu (rather than just double clicking it in Explorer, which usually sufficient. Same results - new online balance but no new transactions.

James Chimera

UKR- thanks for the suggestions. I checked all my settings and they were as you specified so that doesn't seem to be the problem. Tech Support even had me uninstall and reinstall the program and the problems still occurred. It's been a week since the last problem despite several downloads but as I've said it's periodic and usually when I've paid several credit card bills in one day and the transactions are downloaded. (I don't use Quicken Bill Pay).

UKR

As I stated in my earlier response,
If you have issues with transfer transactions not being generated correctly:
For best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations.

Are you doing that?
If problems arise when Quicken is trying to make heads or tails of downloaded transfer transactions, you really should record all transfers manually, before your start downloading transactions from the bank. That ensures correctly categorized linked transfer transactions exist in the registers. Quicken can't mess those up in response to downloads.

James Chimera

I guess I';ll have to start doing that with payments and see what happens. The errors only occur with payments to my credit card accounts.