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OL-220-A error Regions Bank

Bidweld

OL-220-A error received attempting to direct connect with Regions Bank. Error first encountered this AM and is still recurring. This is identical to problem with connection between Regions and Quicken that began last October and wasn’t resolved until January. I certainly hope it can be addressed and fixed more expeditiously.

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Comments

ChrisBiggers

Same here! Good ole OL-220-A error!

I hope so!

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

If you haven't already done so, please follow the troubleshooting in this article on OL-220 errors: https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services/

I forwarded this issue to the proper channels to have this further investigated. If you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CBT-666)

jbuttram

Same here, recurrent5 OL-220-A, even had difficulty submitting "report a problem".

Lou Meyer

Me too !!

Rick11

I have the same OL-220-A error too when downloading from Regions Bank. Started happening to me on April 29, 2025.

Jack Caddell

Same Problem here.

laserbeam

Same problem here. Error OL-220-A. This since yesterday 04/29/2025.

djmatsolo

Same problem here syncing Quicken with Regions. Started yesterday 4/29/25.

MFarrish

Same problem here. Last successful update 7:38a on 4/28/25. Error code OL-220-A on 4/29 & 4/30 now. Please resolve

steve virtue

Same here

Quicken Jasmine

https://community.quicken.com/discussion/comment/20488700#Comment_20488700

Hello everyone,

Thank you for joining this thread and submitting logs. Please come back and update this thread with any new information you discover. Our teams are currently investigating this issue, however, there is no ETA.

We appreciate your continued patience and support!

RPK

Error OL-220-A still occurring.

rfsinten

Same problem - sent in the logs. I found a similar problem someone reported having with Fidelity. They managed to solve the problem with a combination of deactivating all Fidelity accounts, removing the financial institution's name from the accounts general tab, and then reactivating. I cannot figure out how to remove the financial institutions name from the account's general tab. Anyone know how to do this?

https://community.quicken.com/discussion/7939083/fidelity-com-download-ol-220-a-error-anyone-else

Quicken Jasmine

Hello @rfsinten,

Thanks for joining this thread!

Here are the instructions that you requested, it is recommend to save a backup before proceeding. Also, please keep in mind that since this is a widespread issue, there is no guarantee that these instructions will resolve it.

Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
When finished, close the Account List
Close, then re-open Quicken
Navigate to Tools > Add Account
Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

I hope this helps!

rfsinten

Thank you Jasmine! Backed up and giving it a try!

H4RRY

I am having the same issue - first noticed yesterday morning (4/29). Reset Account did not work for me as it returned an error as well. I am hesitant to Deactivate/Reactivate unless someone confirms that it worked for them :-)

Quicken Jasmine

https://community.quicken.com/discussion/comment/20488789#Comment_20488789

Please let us know how it goes!

robertt855

Waiting on Fix - As this showed up yesterday for me as well.

TCL Peter Rabbit

Have logged into Regions Online Banking and confirmed there are transactions available for download, but have been getting this error for several days.

rfsinten

Seems to work now. Just updated.

H4RRY

Yes - this is now working for me as well

Bidweld

Seems to be resolved! Kudos to Regions and/or Quicken for quick response. Regions support was very proactive this time in gathering data to troubleshoot the error.

GreggNiemi

https://community.quicken.com/discussion/7962050/ol-220-a-error-regions-bank

I started having this problem again on 4/28. Regions and Quicken are playing their usual game of finger-pointing.

I too hope they won’t waste two months solving it again.

TCL Peter Rabbit

fixed for me

GreggNiemi

fixed now

Quicken Jasmine

Great, thanks for coming back to let us know!

aevette

still going on. and why is it that when there is an issue that quicken wants you to de-activate and re-activate.

laserbeam

Same eror here for me today. Was working a couple of days ago. This has been an ongoing issue for several months now.

Quicken Jasmine

Hello @aevette and @laserbeam,

Thanks for coming back to let us know. I have sent this information to my team. Would you please navigate to Help > Report a Problem to submit updated log files?

The reason we often recommend deactivating and reactivating accounts is that it essentially resets the connection between Quicken and your financial institution. This process can clear out cached connection data or outdated tokens that may be causing the issue. It’s not always a permanent fix, but it can temporarily restore functionality while we work on longer-term solutions behind the scenes.

Let me know once you have submitted the problem reports please!

Dale Heller

As many others have noted, this error keeps showing up for Regions Bank. This started a few weeks ago and continues now.

I can sign in regularly through a web browser.