Why aren't all accounts appearing in the update summary?

QwikOne

I have four institutions with accounts set up in my update. Lately some do not appear in the update summary window after the update. The two that do may or may not have new transactions. The two that DON'T appear may or may not have new transactions. If the accounts don't show up in the summary but have new transactions, they will appear with flags in the register to denote there are new transactions. Why all of a sudden should a bank account fail to appear in the update summary?

NotACPA

Without knowing what bank you're talking about, and your download method (Direct Connect, etc) from them, it's almost impossible to answer your quesitons.

QwikOne

https://community.quicken.com/discussion/comment/20493232#Comment_20493232

To be clear, nothing about the accounts or institutions or methods of connection (Direct) or settings have changed in years. Quicken version is R63.21. These are all major banks with no messages about connection issues. At the conclusion of a one step update there are no error messages. What HAS changed is what shows in the update summary window/report. In the recent past all accounts selected for an update would show in the summary regardless of numbers of new transactions or no new transactions. Now, the same two accounts appear in the summary after each update, but as I said previously, new transactions for the other two accounts are appearing in the registers. So, long story, short ……. why all of a sudden should accounts that really are updated not appearing as updated in the in the update summary report?

NotACPA

A non-answer that I won't otherwise respond to.

Jim_Harman

You should be able to correct the problem of the One Step Update (OSU) result details not being displayed with the following procedure. Note this will not correct any other problems, it just fixes the problem with the OSU results not being displayed.

1. Do a OSU and then Exit Quicken
2. In Windows explorer, navigate to C:\ProgramData\Quicken\Inet. If you don't see the C:\ProgramData folder, it is hidden by default. In Windows 11 Windows Explorer, click on View then Show and select Hidden items to show the hidden folders. You should also select File name extensions under Show to see the ".dat" part of the file if that is not already selected.
3. In the Inet folder, open the folder that matches the name of your active QDF file and look for the runtime.dat file. If there is no such folder, it may be because you have renamed your Quicken file at some point. In that case, search the Inet folder to find the runtime.dat file that has a time and date that matches your recent OSU. For me the folder is QDATA, which is (or was 25 years ago) the default Quicken file name.
4. Once you have found the correct runtime.dat file, rename it to runtime-old.dat or something similar. Quicken will create a new runtime.dat to replace the damaged one.

Good luck! Please let us know if you were able to find the correct runtime.dat file and if renaming it fixed the problem.

GeoffG

One other possibility is if you recently needed to reauthorize an account (prompted when first opening Quicken) as required by your bank, the included for OSU checkbox option seems to drop off. Check to see if the banks in question are checked in the OSU settings.