Quicken for Mac not downloading transactions for Xplore Federal Credit Union.

Just like the Title says. It hasn't worked for 2 days.
Comments
-
Hello @bgebhart,
Thanks for reaching out with this issue!
Upon review, I can see that you are receiving an FDP-185 error internally with your Xplore Federal Credit Union account(s). An FDP-185 error usually occurs because your financial institution has added a new security feature that requires your attention before your account can be updated. This could be a new verification step that needs to be completed on the financial institution's website.
First, I suggest following the instructions in this Support Article in an attempt to resolve the issue. It is always recommended to save a backup before proceeding (just in case).
Let me know how it goes!
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
0 -
I have not heard from you yet, are you still needing assistance?
Let me know!
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
0 -
I just now saw your comment. I will try what you said. I'll let you know how it goes.
0 -
Could this be the problem:
What is IDCheck?IDCheck is a new tool to help prevent fraudulent activity on Shared Branch accounts/transactions!
This tool verifies the member's ID and cross-checks their information with the issuing credit union's account records. It not only helps prevent fraud but also streamlines transactions, making the process simpler and more efficient for members.
Here's how to get started:
Visit "verify.coop.org"
Select your Credit Union’s name from a drop-down list
Enter your Member number and the last 4 digits of your social security number
Upload a photo of your ID and take a selfiie.
TIP: “Save your validation for an even quicker experience next time!
Show your one-time passcode to the teller (passcode is valid for 20 minutes)
Be sure to ask the transaction specialists in your branch for any additional information.
0 -
Hello @bgebhart,
Thanks for reaching back out and providing more information.
That does seem like a plausible cause. Have you attempted to follow those steps? Are you still experiencing this issue?
Let me know!
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
0 -
Just checking in again!
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
0 -
Hello @bgebhart,
Just checking in once more before this thread is closed due to lack of activity.
Thanks!
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
0
Categories
- All Categories
- 28 Product Ideas
- 29 Announcements
- 199 Alerts, Online Banking & Known Product Issues
- 20 Product Alerts
- 755 Welcome to the Community!
- 623 Before you Buy
- 1K Product Ideas
- 51K Quicken Classic for Windows
- 15.7K Quicken Classic for Mac
- 996 Quicken Mobile
- 789 Quicken on the Web
- 101 Quicken LifeHub