anyone else seeing OL-393-A with TD Bank? resolved..?

Question

Started this morning. Using Direct Connect. Given the problems a while ago with TD Bank, can someone from Quicken investigate? Yes, I've verified credentials, no hidden accounts. Yes enabled for bank bill pay. Quicken Premier Windows

Edit: very weird. the OFX logs showed it DID connect and showed the transactions. I tried again a few minutes ago and it worked normally.

So why did Quicken report an OL-393-A when the QFX log showed a normal connection?

digitalmediaphile · Answer

Started seeing INTERMITTENT OL-393-A errors again this morning with TD Bank. Nothing here has changed. The logs look normal.

harling · Answer

Yes!  Transactions from TD Bank stopped downloading after 6/20.  I've de/reactivated the account multiple times.  (Reactivation returns a CC-555 error code.)  Then I reset the account, then went through the process of re-authorizing it.  No change, except now I'm getting an error message when I try to reset the account again:

"Account Reset Failed

! Quicken could not complete the account reset.

This could be caused by a temporary problem connecting with your financial institution or an incorrect password.  Please try again.

If you get this message after multiple attempts, please wait a few days and try again or contact Quicken Customer Support."

Edit: Quicken Classic Business & Personal; using Direct Connect; confirmed bank username & password; confirmed that "Quicken Windows 2018" is authorized for access to bank.  Is this a synonym for the version I'm using (QCB&P)?

Quicken Jasmine · Answer

https://community.quicken.com/discussion/7963443/anyone-else-seeing-ol-393-a-with-td-bank-resolved

Just checking in once more before this thread is closed due to a lack of activity!