Downloads, via one step, are being posted to the wrong account in my Quicken. Any ideas as to how to fix is?
Hello @Jerry Pederson,
Thanks for taking the time to reach out about this!
To resolve this, you'll want to deactivate both the correct and incorrect accounts, then reactivate them using the Add Account option—making sure to carefully link each download to the correct existing account in Quicken.
You can follow the step-by-step instructions to deactivate and reactivate in this support article.
Once reconnected properly, go ahead and delete any transactions that were previously downloaded into the wrong account.
Hope this helps!
I deactivated both accounts and reactivated the first account, and it worked fine. The second account would not allow me to activate the account.
Both accounts are with the same financial company, and they have different usernames and passwords.
The message I get after trying to activate the second account: Refers to the nickname of the first account I activated, and also, the action is "Don't add to Quicken". I know that I entered the correct information necessary to activate both accounts, but the second account did not activate.
What now?
Thanks for the detailed explanation—that’s definitely odd behavior.
To help us investigate further, could you please provide the following:
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Thank you!
