Franklin Templeton connection failures

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NebularNovice
NebularNovice Quicken Windows Subscription Member ✭✭✭
edited June 24 in Errors and Troubleshooting (Windows)

I had trouble with my signon to Franklin Templeton as they changed their platform and format (yuk!). I have that straightened out now and can sign on to their site.

In the confusion I lost my Quicken setup for FT. I am unable to set up download to their site. I start the setup process, input my username and password. I then receive a text for 2FA. I input the code correctly and am then told: "Sorry. We have encountered an error. (It's not your fault.)" and Q is having trouble connecting. No error code.

I assume the 2FA text means the username and password were accepted by the FT website.

How do I correct this?

Quicken Classic Deluxe R63.21 using Windows 11

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @NebularNovice,

    Thanks for reaching out!

    I checked your account, and you’re receiving an internal error of FDP-106 (CC-506), which is a known issue that has been escalated, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • NebularNovice
    NebularNovice Quicken Windows Subscription Member ✭✭✭

    Thanks. At least I know to stop trying for now. I've marked the alert to stay informed.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20496961#Comment_20496961

    You're welcome!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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