Fidelity Investment Mismatches After Updating

pschueler89

I have an ongoing Fidelity Account issue that I have to correct manually to correctly match Fidelity online balances:

1. In one of my Fidelity accounts, there are two (2) individual funds (Vanguard Small Cap Growth and Vanguard International Growth) which never update to the correct share price. There are two (2) other funds in this account which do update correctly.

Appreciate any suggestions to correct this minor update issue.

Quicken Anja

Hello @pschueler89,

Appreciate you bringing this to our attention!

To help us dig into the issue, could you please share a few more details?

• Where is your Quicken data file currently stored—is it on your local C: Drive, or on a cloud/external location like OneDrive, Dropbox, or a USB drive?
• Have you already tried any troubleshooting steps? If so, what have you tried so far?
• When did this issue first begin?
• Were there any major changes to your system or software right before the issue started (e.g., updates, new installations, etc.)?

Having this info will help us get a clearer picture and assist you more effectively.

Let us know when you can!

NotACPA

Also, when (time of day) and how are you downloading from Fido into your Q account?

q_lurker

There are two sources of downloaded quotes the Quicken uses - your brokerage(s), Fidelity in this case, and a third party data supplier.

The third party data supplier relies on the Ticker assigned in Quicken to the security. Those two Vanguard funds come in two classes (Investor and Admiral) and as an ETF (exchange traded fund). You have to have the correct of those three tickers to get the proper match to the security you actually own through Fidelity. These prices can come from a One-Step Update or from the Investing tab, Update, Quotes. To address this as the possible issue, you need to check the tickers in Quicken to make they are correct, and then do the Update Quotes to see if the wrong prices are coming from that source. Such a quotes download will in prices for at least a 5 day period and sometimes longer.

The brokerage provided prices come in when you download transactions from the brokerage. The brokerage identifies the security with a 9-character CUSIP code. Once identified as a match, the security in Quicken gets that same code applied to it. If a security from the brokerage is matched incorrectly to a security in Quicken, the downloaded price from the brokerage will go to the wrong security. These prices are only one-day at a time - either the prior evenings close or possibly a current days trading value. While these downloads are typically through a One Step update, they can be initiated from the account's transaction list, gear action icon upper right, Update Transactions.

Doing those two download options independently may tell you which source is providing the bad prices.

When you have identified the bad source, post back and we may be able to guide you through a fix.

pschueler89

Thank you very, very much for the guidance. I will work to see if I can identify the bad source. I now know where to start looking :)