Online Updates Failing - CC-501

Jeff Nicoll
Jeff Nicoll Quicken Windows Subscription Member ✭✭✭
edited August 12 in Download, Add/Update Accounts (Windows)

Starting yesterday (July 8) I am getting failures when update accounts with Schwab, Citi, Chase, and US Bank. Updates from Capital One, Synchrony, and US Bank were successful. Note that one account with US Bank updated and another didn't. Both are credit cards. Please advise.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Jeff Nicoll,

    Thank you for letting us know you're encountering this issue. Per our articles on CC-501 errors, if the issue has persisted longer than 24 hours, then I recommend that you contact Quicken Support directly for further assistance, since they have access to tools that we on the Community cannot access, and they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. 

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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  • Rick8
    Rick8 Member ✭✭✭✭
    edited July 12

    [Removed - Duplicate Post]

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