Telling me I've put in wrong credentials. I can go to Edward Jones website and put in the same credentials (which is correct) and get in, but Quicken can't
anyone getting this edward jones connection error that just started today for me. BTW … I sent quicken the report. below is error report:
Error Status: error Error Code: 15500 Server Message: The system did not recognize the User ID or Password you entered. Please try again. Days: 1 Snoozed: 0 created: 2025-07-13 12:35:14 +0000 modified: 2025-07-13 12:48:08 +0000 lastSeen: 2025-07-13 12:48:07 +0000 Count: 4 fiBID: 823 fiName: Edward Jones CER GUID: AD9A0401-2C16-4ABF-8681-0E2379C78CB0 aggChannel: OFX
I'm experiencing same issue starting this morning.
Hello All,
Thank you for letting us know you're seeing this issue. I forwarded this to the proper channels for further investigation and resolution. In the meantime, if you haven't already done so, please navigate to Help>Report a Problem and send a problem report with log files attached.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CTP-13760)
Same issue here. I'm logged into my EJ account without issue, but Quicken says I've input incorrect login credentials.
Where do we navigate to Help>Report a Problem? I cannot find where to do that.
Hello @bethwr,
Thank you for letting us know you're seeing this issue also. You can find Help>Report a Problem in your Quicken program.
I hope this helps!
I am having exactly the same problem. Everything was fine until today. I have reported the issue from the error popup link.
Same as above. Reported the issue to Quicken
Same issue for me with Quicken for Mac. I sent an error report to Quicken.
Still unable to connect this morning with same error others are reporting. Also sent error report
There is now a Community Alert you can bookmark to track the status of this issue:
Thank you!
(Ticket #11856272/CTP-13760)
Same issue, my FA did not hear of any issues, has to be on Quicken side.
Same problem - haven't been able to download Edward Jones transactions since July 3
Same issue
Same issue What’s the deal somebody changing something?
Same here. Haven't been able to access since 07/11/2025.
Same here. I've had this trouble since 7/11/2025 as well
We appreciate you reaching out!
This is a known issue that's currently being worked on. Please refer to the Community Alert previously linked by @Quicken Kristina for updates and status.
If you haven’t already, we recommend bookmarking the alert to receive notifications as soon as new information becomes available.
We apologize for any inconvenience in the meantime! Thank you.
Unable to direct connect to Edward Jones starting Sunday July 13th
It seems like only a few people are having this issue. Has anyone found a work around? I have tried logging out, disconnecting EJ from downloads and changing the password. Still not working.
Same issue here. Any workarounds or fixes?
Same here. Am hopeful Quicken will deal with soon.
I tested in my Quicken this afternoon, and my Edward Jones account was able to successfully update. Is anyone still unable to update their account(s)?
Please let me know!
Yes, it now works! I had to disconnect and reconnect the accounts, but it is now updated. Thank you.
