Dual Monitor Display Issues

DisplacedHoosier

I see a number of closed discussions on this issue, but wondering if anyone has been able to find a successful resolution to this…

When using dual monitors in the same resolution and scale, I frequently have artifacting on the 2nd monitor when clicking or displaying particularly on "Home View" graphs. Often the program appears to be "painting" the callout information in the wrong place and on the wrong monitor.

Wondering if there is a known resolution or if this is a bug Quicken is actively working to resolve.

Quicken Anja

Hello @DisplacedHoosier,

Thanks for bringing this up!

This is a known issue with an open ticket, and our development team is currently working on a resolution. Unfortunately, we do not have an ETA available at this time.

Thank you!
(CTP-12046)

nmestanas

That screenshot looks familiar.

Here's a thread with some useful (hopefully) info. I had this issue but followed the recommendation from RocketJSquirrel that resolved mine. Look for my post where I linked it. I recall someone else traced it to their docking station.

https://community.quicken.com/discussion/7958719/monitor-issues-after-windows-11-upgrade

Quicken Anja

Thanks for jumping in and sharing that info, @nmestanas—really helpful!

pressurecooker1

So what is the ETA on this fix? This problem is a huge inconvenience…. It makes the calendar feature almost useless.

Quicken Anja

Hello @pressurecooker1,

Thanks for chiming in!

As mentioned earlier, there is currently no ETA available. Quicken’s product development teams typically do not provide estimates for when fixes will be completed and released. We appreciate your patience as they work on resolving this issue.

We apologize for any inconvenience in the meantime! Thank you.