monitor issues after windows 11 upgrade

ToddN@Maine

I am having the same issue that was posted below, but does not look like there was any solution & the post is now closed, so I wanted to try again & see if anyone can help;

https://community.quicken.com/discussion/7957613/issue-after-windows-11-update-edit-using-a-system-with-two-monitors

Here are my specific details; quicken classic deluxe, been using quicken for many years in the following configuration on Windows 10 with no issues whatsoever; my laptop (Dell Precision 7760 workstation/laptop, 17.3" screen) as the main monitor (1), and on either side of that, I have an additional monitor (both 24" AOC monitors, both connected to the laptop via DellDock D3100 with HDMI connections), monitor to the right of the laptop is monitor 2, and the monitor to the left of the laptop is monitor 3.

Ever since the update to windows 11, the totals for graphs (when I hover my mouse over them) are showing on a different screen. I always run quicken on the main laptop (1) but since the upgrade, if I hover my mouse over my income/expense bar graph, the totals show on monitor 3. I have checked all graphics drivers, as well as the dock station drivers, mouse drivers & all are up to date. The scale for all 3 match at 100%, the resolution for all 3 are at the recommended 1920 x 1080. I tried moving quicken to monitor 2 (on the right of the laptop), and the numbers show on the laptop (1) . . . I then moved quicken to monitor 3 (left of the laptop), and the numbers didn't show up at all.

I uninstalled quicken & re-installed, same issues; I even did a repair install for windows 11, but same issues. This in ONLY happening on quicken, nothing else, and since it appears that others are having a similar issue, it is probably a quicken issue. Any thoughts/suggestions would be most appreciated.

Bob_L

I have the same problem with just 2 monitors and quicken seems to be only one with the problem. I have also noticed a problem however when I go to the desktop, right click "display settings" windows page where you can identify which monitor is which. That is if I chose the "Detect" option there it returns something like "we cannot find another display". I have tried all the suggestions on the web for dealing with that but nothing has resolved it. Anyone know if this suggests a windows issue?

nmestanas

I see the same behavior. Win 11 23H2 with all updates, on a Lenovo desktop with 2 monitors (let's call them D1, in front of me and is my main display and D2 to the left, desktop extended). If I open Quicken on D2, bring up a graph and hover over one of the bars, the total appear on D1. Even better, if I move the cursor over to another bar, that total also appear on D1 but leaves a bit of the graph behind as an artifact. If I keep moving the cursor over to another bar, and another, the artifact keeps growing. Once I move off the graph, the artifacts disappear. If I have another application open on D1 at the same time, the artifacts cover the other open window.

If I open Quicken on D1, display a graph and hover over one of the bars, I see no totals. If I have Quicken on open in D2, open a graph and move the graph to D1 (using both screens), hover over a bar, I see no totals.

My guess is the totals are appearing but are behind the open Quicken windows (loss of focus in Window-speak).

Here's a few screenshots.

This one is the Quicken with report/graph on D2, no open app on D1 with artifact on D1 (rest of image is my wallpaper).

This one is also Quicken with report/graph on D2 with an open app (this thread on the community) with the artifacts overlaying the discussion (Bob_L's reply.

I haven't observed this behavior in other apps so I'm inclined to think this is a Quicken issue dealing with multiple monitors.

nmestanas

Ah, I wanted to add that my primary monitor is a Lenovo ThinkVision and is connected using Display Port (digital). My secondary is a Dell connected using VGA (analog). Both are 22" and are running at 1680x1050 which is the "recommended" setting.

I upgraded from Win 10 back in April with a fresh Win11 install and fresh install of all apps. I don't recall the behavior in Win 10.

Not sure that matters as all other apps behave.

BK

I shared my experience in one of the sub-posts of the OP and in this post. I have had this issue for years, with one difference:

My laptops' "recommended" scale is 125% - which is when I encounter this issue. If I change the scale to 100% (matching the scale of the extended monitor), all is resolved. In other words, I have the issue only if the scale between the two monitors is different. It is a Quicken scaling issue in my case and all other programs work fine. I have reported this in the past and I recommend everyone to do the same via Help > Report a problem.

Chris_QPW

Even though I can't reproduce this exactly I want to say that I have known that Quicken hasn't be "multiple monitor aware" forever, and at times displays things in the wrong place because of it.

For a very long time, Quicken has been making "popup messages" that are positioned by them calculating where they should be in comparison to where they think lines up with the underline data. But clearly their basing their calculations on the wrong screen at times. The "classic" problem is where they are positioning/sizing base on the "main display" even when Quicken isn't being displayed on it.

The "settings gear" on the Classic View Home tab is an example of this. I have three monitors, all with the same resolution of 2560x1440, Windows scaling 100%, and Quicken is on the left monitor (the center monitor is the main display).

When I click on the setting gear:

If I put Quicken on the main display it positions this correctly:

Going on that theme while trying to reproduce what you guys are seeing got something "similar", but not exactly what you have.

Quicken on the main display, report on the left and hover over a bar.

Note though I have not been able to reproduce the graphics being displayed on the wrong monitor.

Bob_L

My system is a desktop, and both of my monitors are set to the recommended 100%.

varlene

https://community.quicken.com/discussion/comment/20468718#Comment_20468718

@Bob_L I had your issue of a 2nd monitor not being recognized by Windows. My computer with two monitors had been installed at a different location and worked great, but at the new location the two monitors were not the same, one was HDMI and the other was VGA or displayport. The computer ports for monitors #1 and #2 needed to be renamed to #1 and #2 to correctly correspond to the two monitors. Hope this helps.

No problem with Quicken graphs for me, but not sure I ever needed to move a graph to the other monitor, but can give it a try.

I use Quicken Classic Premier version R60.15 - 27.1.60.15 on Windows 11 Enterprise

Bob_L

@varlene Thanks, but I am not following what you mean by renaming the ports. They currently match what the monitors really are.

ToddN@Maine

Did some more testing on this . . . I disconnected the #2 & #3 monitor & re-started, using only the monitor on my laptop (#1), and quicken runs fine . . . totals show where they're supposed to be . . . it's only when I have all monitors connected that I am having the issue.

When I was on Windows 10 (up until a week ago), everything worked fine when I was using all the monitors; so in my situation, this started when I transferred to windows 11 (which I'm kinda regretting, but really have no choice since windows 10 will no longer be supported at the end of next year)

nmestanas

While browsing some other sections I came across a post from @Rocket J Squirrel regarding improving Windows performance. Some of these affect graphics. Discovered I didn't have these settings and changed them. Lo and Behold, no more ghosting. With Quicken on D2 and I move the graph to D1, the totals appear where they should. However, if I have the Quicken main window on D1 and the graph on D2, the totals appear on the very edge of D1 but are readable. No more weird artifacts.

https://community.quicken.com/discussion/7915476/faq-are-there-any-windows-settings-that-can-improve-quicken-s-performance

Bob_L

Already had the graphics settings so didn't help me there. But I have a question for @Rocket J Squirrel . Is the shortcut for raising process priority something you just invoke once or is it necessary to use it to launch Quicken every time?

Rocket J Squirrel

https://community.quicken.com/discussion/comment/20469114#Comment_20469114

Necessary for every launch.

ToddN@Maine

UPDATE; apparently, my issue has something to do with my DellDock D3100; if I start my computer with the docking station plugged in, I get the issue of the graph totals on a different screen. If I start my computer without the docking station plugged in, then plug it in after startup, it seems to work fine & the totals are where they should be. Tried this multiple times & come up with the same results. I spoke with Dell, they said it might be some system incompatibilities with windows 11 & the docking station, since the docking station is (what she referred to as) a "legacy" item, no longer being produced. Not too sure if I'm going to replace the docking station at this point, as the work-around is not that big of a deal, and from what I've been told by Dell (though not too sure how accurate it is), it's actually better to plug in the docking station after startup, to reduce the number of processes the computer goes thru during startup.

Bob_L

Based on your experience, I tried disconnecting my second monitor, shutting down, restarting and then plugging monitor back in after windows had started. Amazingly, the problem in quicken went away. I closed quicken, slept the pc and then woke it up. The problem was back!!

Chris_QPW

https://community.quicken.com/discussion/comment/20470161#Comment_20470161

I haven't tested this in many years, but the last time I did I found that Quicken doesn't take kindly to sleep or hibernation mode. In the distant past it would even block you going into that mode. I have noticed that it behaves "better" when I change the monitor settings on the fly, but as is pointed out from time to time even in the Windows prompts "not all programs might handle this correctly without a restart". If you put your machine into sleep/hibernate Windows saves and restores its state at startup, but in truth the world moves on and things change, and it is pretty difficult for a program to just continue depending on what it was doing at the time.