New Fidelity Connection - Incorrect # of Shares/Missing Investment Accounts [WIN]
After reauthorizing, I am directed back to Quicken and the accounts are listed for linking, however, the investment accounts are not in the link list… only the cash accounts. Huge impact for me. My investments will not update.
Comments
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It looks like my accounts successfully migrated to the new Fidelity Express service that Fidelity launched. I was able to authorize my accounts via Fidelity and download transactions. I did not experience any of the issues I've seen on other posts about this migration.
However, the new connection type rounds shares to 2 decimal points instead of the 3 decimals used on the Fidelity site. So for example, a Buy transaction downloads as 6.26 shares instead of the 6.258 shown on the Fidelity site.
I deleted all the downloaded transactions so I didn't get prompted for a placeholder but if this is just the way the new service works, it's going to create inaccurate share balances in Quicken.
Anyone else seeing this change in how share amounts are downloaded with the new service?
ETA: I just looked compare to register for my main account. It downloaded all my transactions for the past 3 months with 2 decimal places. They all show up as New and are not matching to the existing register transactions. I've got about 500 transactions I need to manually delete. I also had to re-match all my option securities to the downloaded security. The joys of connectivity migration never end.
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Same happened to me, a total mess. I had to delete each transaction manually, what a pain. Gotta love how Quicken doesn't adequately test these roll outs before they hit the user. Certainly should be a way to delete all at once, but I didn't find that option. So one by one for 4 accounts! Ugh!!
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I am guessing once the folks that are getting stuck with simple tracking are able to switch back to complete tracking, they will see this share quantity rounding error as well. You are just a step ahead @Bluesgorilla
Quicken user since Q1999. Currently using QW2017.
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Once I'm done with all the security matching and deleting of transactions, I'll check the OFXlog. I'm assuming that Fidelity is providing 2 decimals for the share value now. I'd almost rather it was Quicken doing the rounding. That at least could be fixed some day….but I seriously doubt Fidelity is going to change their data feed.
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Same here. I had a few other problems along the way, but once i got a good download, I had a bunch of dupe downloaded transactions. When I deleted them, my balances appeared correct. I reran OSU a few times to make sure everything looked ok. We'll see how it goes over the next few days.
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The new Fidelity interface has totally screwed up my Fidelity accounts. It won't recognize my IRA accounts and insists on creating new accounts. It also downloads lots of old transactions on my other accounts which are a pain to delete. All of my Fidelity accounts are out of balance. Fortunately I have a good backup, so I can restore, disconnect Fidelity, and hopefully Quicken will fix the problem soon. I won't hold my breath.
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I was forced to do a re-authorization of my Fidelity accounts this morning. All indications was "success", but that was not the case!
- Some of the accounts were changed from Complete display to Simple display.
- Cash amounts disappeared and a debit transaction was shown in the register zeroing balance with a transfer to the same account.
- All CD data was lost in some of the accounts and new downloads showed the CDs changed to "Stocks", the share quantities changed from 100 with a share price of $100 to a quantity of 100,000 and share prices of much less than a dollar ($0.96/$0.92…..). This corrupted all balances including net worth and account totals. All profile data was lost including call dates.
- On trying the update a second time, all remaining Fidelity accounts were corrupted and changed including cash amounts transferred out of the cash accounts.
What is going on? Was this not tested by Q?
Lest I remind Q this is a "financial" application, not a game where things are tossed out for testing by the users!
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.
It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Jasmine
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This is what I'm seeing as well. The only other potential issue I've seen is that Fidelity is downloading options transactions differently. When I write puts and calls, Fidelity downloads those as Sell transactions now instead of Short Sells. It looks like the downloaded Sold transactions are matching with the existing manually entered short sell transactions in my register though. I sold some covered calls and entered the ShrtSell transactions in Quicken today and my expectation is that when it downloads tomorrow it will match correctly. Will find out tomorrow.
On the positive side, when I buy to close my covered calls, Fidelity correctly downloads those now as CvrShrt transactions. In the past, they downloaded as Add transactions.
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One other bit of info….when I check the Online Center > Holdings tab, the holdings downloaded from Fidelity still show share balances to 3 decimal points and my covered calls are showing correctly as negative share balances.
This makes me think the rounding of downloaded transactions is a Quicken issue since the downloaded holdings show the correct share balance.
@Quicken Jasmine I reported the problem as you suggested.
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Hello All,
This issue has been reported and is currently being investigated by my team. Although, there is no current ETA or information to share, we will update this thread with any information as it is received.
Please refer to my previous response within this thread to send a Problem Report.
Let me know once you have done so, thanks!
(CBT-748)
-Quicken Jasmine
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My Fidelity account was converted today to the Direct Connect method. My initial transaction downloads as having the following problems (so far):
- Share purchases are being rounded to hundredths (.xx shares). Fidelity is tracking the shares to the thousandths (.xxx). This will lead to a mismatch between the positions in Fidelity vs. Quicken.
- I received a dividend from Glaxo Smith Kline (ADR). Previously this created a transaction that was linked to my GSK position. Now it's creating a Deposit transaction with a "Dividend Received GSK Plc Spon" description.
When will these issues be corrected?
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Hello @GreenOak,
Thanks for reaching out with this issue!
This issue has already been reported and is being investigated. Please refer to my previous post for instructions on how to submit a Problem Report.
Please let me know once you have done so!
-Quicken Jasmine
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Just adding a "me too". Quicken switched me to Direct Connect today and all Fidelity accounts are screwed. Duplicated transactions is one problem but the bigger problem is the change to cash handling. No matter which option I choose my account gets messed up.
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THis is unacceptable… I am not a beta tester!
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Of course you aren't, beta testers get a cleaner version of the code. 🤣
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Problem reported. It does make me think that Quicken and Fidelity Investments, both organizations with some resources, did a poor job of testing before the rollout.
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My fidelity cash management account is showing the correct balance but the "market value" total is 2x my balance after the conversion. Beta testing continues.
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I've been a Quicken and Fidelity user for many years. This Fidelity change to a "modern, more secure protocol" is a total disaster. From reading previous comments it's not clear who's at fault, Quicken or Fidelity. We shouldn't have to reinvent the wheel to implement this change. After going through the prompts on Quicken my Fidelity accounts reverted to a Dec 2024 amount losing $1,000,000. If this can't get resolved easily Quicken is of no use to me. Please fix it.
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Have the same issue as others are reporting - after the Fidelity connection update there are multiple issues with my Fidelity accounts in Quicken.
All CD prices have changed - before the update CD's had a price of around $100 today they are priced as $1.
Many transactions which had previously downloaded were downloaded again so I had to manually go through many months' worth of data and figure out which transactions were correct and delete duplicates.
Transactions reported on Fidelity have 3 decimal places but on Quicken they now show as rounded to 2 decimal places causing the account balance functions to fail.
This update is a mess, appears to be poorly tested, and has caused me a lot of extra work to try and fix all the errors,
Please do much better with your updates and come up with a permanent fix quickly
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I have nine accounts with Fidelity. Like everyone else, got the forced update EWC+ yesterday. My accounts did map and I did have the option to switch to complete tracking. Transactions were missing but figured it was due to the day of the switch.
I was eager to run one step update this morning to see if today's transactions would download and they did not. I reset and relinked everything and still nothing.
I took a closer look at this screenshot when I switched from simple to complete. Is this saying I have to manually enter ALL my transactions now as a result of this "upgrade"????
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Same issue(s) as reported by others. Once connection method was updated, today's download contained more than 500 transactions dating back three months already in my register. Without a way to delete downloaded transactions in bulk it is very time consuming to delete each transaction individually. Similar events have occurred in the past when connections have been updated.
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Everything was running beautifully until this morning when Quicken reported that I needed to "reauthorize" my investment accounts at Fidelity. Apparently this was demanded by Fidelity, probably so they could get an updated agreement signed.
Quicken handled it oh so poorly. First, it cross-linked two of my Fidelity accounts, then it downloaded hundreds of transactions into all five accounts going back more than 75 days. All downloaded transactions were duplicates but Quicken called them "new".
To recover, I'm faced with deleting all of the duplicate transactions before I will be allowed to deactivate and reactivate the two cross-linked accounts. This will take hours if I do it the only way I know how.
Is there a way to mass delete all of the downloaded transactions in an account?
I've read in another thread that a validate or super validate might fix this. I will try that if nobody has any better ideas.
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I'm not sure which Fidelity disaster thread to comment on. I made the reauthorization steps required. It worked, but it downloaded a few years of existing transactions which is a royal pain. I wish Quicken would have the option to "Delete all" like their "Accept All", but they don't. Someone commented that you could shift click, but that no longer works (if it ever did). I'm on a tangent, sorry. I've noticed that on CD quotes, Quicken download is dividing the quote by 100 and greatly messing things up. I.e. a CD that was 99.87 a few days ago is now .9987. Fidelity still shows it as 99.87. My fix was to delete the past 2-3 days of Fidelity CD quotes and stop the downloads on those until it is fixed.
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AMEN TO THAT! "Not sure which Fidelity disaster thread to comment on".
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The New Fidelity Update is not usable. There are 2 major problems:
- Duplicate transactions are downloaded back to 5/15/2025.
- Even worse, the new transactions share amounts are rounded to the nearest hundreth. So a previous dividend reinvestment transaction of 6.226 shares now shows up as 6.23 with different share costs. See attached file, Realty Income REIT Bought transaction on 5/15/2025.
I have tried using backup files and even a new quicken file and the rounding error still occurs. I talked with Quicken support, and their solution was to delete the duplicate and edit the new transaction rounding errors.
This is not a solution and I will not use Quicken until it is fixed.
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Hello All,
Thank you for joining this thread and for sharing that you are also experiencing this issue. The issues with Fidelity and the migration have been reported and are currently being investigated. Please refer to my previous post in this thread to submit a Problem Report.
Thank you!
-Quicken Jasmine
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Submitted a Problem Report. Same issues as all the others. The Fidelity interface is BADLY broken. Quicken CANNOT go forward with it in this form. Talked to the account team at Fidelity. They claim that nothing has changed on their side and that it's entirely a Quicken issue, so they can't help.
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Your announcement indicates that conversion will become MANDATORY on 8/20. This CANNOT be allowed to happen. There is not adequate time between now and then to identify, fix and retest the multitude of problems that have already shown up in the first day or two of voluntary conversions.
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I'm probably an outlier relative to this issue, but my connection transitioned fine yesterday with no problems. Share prices remained as before at 3 to 6 decimal places…
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